Customer Operations Representative

Redwood Logistics LLC; Monterrey; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A prominent logistics company in Monterrey is seeking a Customer Operations Representative. In this hybrid role, you will manage customer service and daily operations, ensuring efficient communication and problem resolution. The ideal candidate is bilingual in English and Spanish and possesses strong critical thinking skills. The position offers competitive benefits and a dynamic work environment.

Servicios

Access to Learning & Development resources

Opportunities for internal mobility

Employee referral bonus program

Vacation starting at 12 days

Monthly cell phone allowance

Formación

• Bilingual in English and Spanish; proficient in verbal and written communication.
• Ability to manage operational workflow in a fast-paced environment.
• Strong problem-solving skills related to customer shipments.

Responsabilidades

• Manage operational workflow for designated accounts with exceptional customer service.
• Identify and resolve customer problems and order delays.
• Accurately perform data entry, including building orders in TMS.

Conocimientos

Bi-lingual in English and Spanish

Strong communication and interpersonal skills

Ability to adapt quickly to market demands

Exceptional attention to detail

Strong critical thinking skills

Descripción del empleo

Current job opportunities are posted here as they become available.

Environment: Hybrid (4 days in office; 1 remote)

Work Schedule:

This position is full-time and hybrid, Monday through Friday, from 8:00 AM to 5:00 PM with an hour break. Flexibility is available based on coverage.

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology, combined with the expertise of our team, empowers logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established ourselves as a key player in the mid-market segment within the freight tech industry.

Whether you’re starting your career or are an established professional seeking your next opportunity, Redwood fosters innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Customer Operations Representative working within Redwood Multimodal, you will be responsible for providing excellent customer service while overseeing daily operational functions, which may include: resolving customer issues, data entry, load building, scheduling appointments, and more.

The ideal candidate works well in a dynamic, fast-paced environment and can multi-task and prioritize responsibilities effectively.

How You Make a Difference Every Day:

• Manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and resolve customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Accurately perform data entry, including building orders in Redwood’s proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal teams
• Communicate relevant updates to customers and internal carrier teams as needed
• Verify freight charges and resolve accounting discrepancies prior to invoicing
• Proactively generate and process necessary paperwork for orders with attention to detail
• Effectively solve problems related to customer shipments

Do You Have What It Takes?

• Bi-lingual in English and Spanish; proficient in verbal and written communication
• Strong communication and interpersonal skills
• Ability to adapt quickly to market demands and company needs
• Exceptional attention to detail
• Strong critical thinking skills

What We Offer:

• Access to experts and resources for your Learning & Development
• Opportunities for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Community fundraising and volunteer events
• Life Insurance starting 30 days after employment
• Personal Health Insurance (Major Medical)
• First-year Christmas bonus or prorated percentage
• Vacation starting at 12 days, increasing per Mexican law
• Benefits like Saving Plan and Grocery Card (up to 6% or legal maximum)
• Monthly cell phone allowance of $800 pesos, minus taxes

Redwood is an equal opportunity employer. Employment decisions are based on merit, qualifications, and company needs. We do not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military service, genetic information, criminal record, credit history, or other protected categories.

Contact Information:

Redwood Logistics
1765 N. Elston Ave., Suite 216, Chicago, IL 60642
P: 844-467-3396
E: [e-mail]