Customer Experience & Warranty Specialist

HARMAN International; Toluca; Presencial; MXN 363,000 - 546,000; Jornada completa

Descripción de la vacante

A leading technology company in Toluca, Mexico is seeking a Customer Service Representative to act as a single point of contact for internal and external customers. The role involves maintaining communications with customers, processing orders, and handling warranty claims. Ideal candidates should have over 5 years of experience in customer service, excellent communication skills in English and Spanish, and proficiency with Microsoft Office. This position offers an opportunity to work in a dynamic environment with a focus on customer satisfaction.

Formación

• Minimum of 5+ years’ experience in customer service.
• Ability to adapt to changing demands and conditions.
• Ability to write routine reports and correspondence.

Responsabilidades

• Maintain daily communications with customers.
• Organize and prioritize requests.
• Process credit card payments and generate invoices.

Conocimientos

Excellent verbal and written communication skills

Proficient in Microsoft Office Suite

Customer service principles and practices

Ability to calculate figures

Proactive goal-oriented approach

Educación

High School Diploma or equivalent

Herramientas

SAP

MS Dynamics

Braintree software

Descripción del empleo

A leading technology company in Toluca, Mexico is seeking a Customer Service Representative to act as a single point of contact for internal and external customers. The role involves maintaining communications with customers, processing orders, and handling warranty claims. Ideal candidates should have over 5 years of experience in customer service, excellent communication skills in English and Spanish, and proficiency with Microsoft Office. This position offers an opportunity to work in a dynamic environment with a focus on customer satisfaction.