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A leading tech firm in Tlaquepaque, Mexico is seeking a Customer Operation Specialist. This role aims to enhance customer experiences by resolving issues, maintaining communication, and collaborating with teams. The ideal candidate will have a graduate degree and 2-4 years of experience in related fields. Responsibilities include addressing customer problems, maintaining records, and analyzing feedback. This position promotes a proactive customer-centric approach to retention and satisfaction in a full-time schedule.