Customer Experience & Operations Specialist

Hp; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading tech firm in Tlaquepaque, Mexico is seeking a Customer Operation Specialist. This role aims to enhance customer experiences by resolving issues, maintaining communication, and collaborating with teams. The ideal candidate will have a graduate degree and 2-4 years of experience in related fields. Responsibilities include addressing customer problems, maintaining records, and analyzing feedback. This position promotes a proactive customer-centric approach to retention and satisfaction in a full-time schedule.

Formación

• 2-4 years of experience in customer service or related field.
• Strong communication and relationship management skills.
• Ability to analyze customer feedback for improvements.

Responsabilidades

• Resolve a variety of customer issues in a timely manner.
• Maintain communication with customers regarding orders.
• Generate reports on customer satisfaction metrics.

Conocimientos

Strategic view

AI solutions and tools

Customer facing, relationship, disputes management

Strong Supply Chain knowledge

Educación

Four‑year or Graduate Degree in Business Administration

Descripción del empleo

A leading tech firm in Tlaquepaque, Mexico is seeking a Customer Operation Specialist. This role aims to enhance customer experiences by resolving issues, maintaining communication, and collaborating with teams. The ideal candidate will have a graduate degree and 2-4 years of experience in related fields. Responsibilities include addressing customer problems, maintaining records, and analyzing feedback. This position promotes a proactive customer-centric approach to retention and satisfaction in a full-time schedule.