Customer Experience Agent - CXM & BPO

Intugo; Hermosillo; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A customer experience management firm in Hermosillo is looking for a Customer Service Representative to handle customer inquiries via phone, email, and live chat. The role involves responding professionally to inquiries, identifying priority issues, and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates should have a positive and professional attitude when interacting with customers.

Responsabilidades

• Answering phones, emails, and live chats from customers.
• Professionally responding to customer inquiries.
• Identifying and escalating priority issues to upper management.
• Following up on complex customer interactions when necessary.
• Accurately recording customer interaction details.
• Building rapport with customers using an upbeat, positive, professional attitude.
• Offering solutions.

Descripción del empleo

A customer experience management firm in Hermosillo is looking for a Customer Service Representative to handle customer inquiries via phone, email, and live chat. The role involves responding professionally to inquiries, identifying priority issues, and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates should have a positive and professional attitude when interacting with customers.