Customer Care Specialist – Claims & Policy Support

AIG; Estado de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global insurance leader is seeking a Call Center Agent to provide first-class assistance to customers regarding claims and policy inquiries. You will be responsible for guiding clients through the claims process, verifying policy status, and processing online payments. Strong customer service and communication skills are essential for this role, which focuses on in-person collaboration within the Mexico contact center team. This position offers a chance to impact customer service positively and improve clients' experiences.

Servicios

Comprehensive benefits package

Professional development opportunities

Culture of inclusion

Formación

• Ability to assist customers with claims and provide accurate information.
• Experience in handling customer inquiries effectively.
• Familiarity with online payment processing.

Responsabilidades

• Assist with claims procedures and guide customers through the process.
• Respond to policy status verification inquiries.
• Process online policy payments and update requests.

Conocimientos

Customer service orientation

Strong communication skills

Problem-solving abilities

Descripción del empleo

A global insurance leader is seeking a Call Center Agent to provide first-class assistance to customers regarding claims and policy inquiries. You will be responsible for guiding clients through the claims process, verifying policy status, and processing online payments. Strong customer service and communication skills are essential for this role, which focuses on in-person collaboration within the Mexico contact center team. This position offers a chance to impact customer service positively and improve clients' experiences.