Customer Care Associate - English, Portuguese And

Ecovadis; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en sostenibilidad está buscando un Asociado de Atención al Cliente para gestionar la experiencia de los clientes. El candidato ideal debe tener fluidez en inglés y un alto nivel de portugués y español. Además, se requiere un año de experiencia en atención al cliente y habilidades analíticas destacadas. La posición es remota en la Ciudad de México y a partir de ASAP, ofreciendo un entorno colaborativo y oportunidades de crecimiento.

Formación

• Fluidez en inglés es un requisito indispensable.
• Alta competencia en portugués y español requerido.
• Mínimo 1 año de experiencia en un rol de atención al cliente, preferiblemente con exposición internacional.

Responsabilidades

• Realizar investigaciones en internet para clarificar información registrada de las empresas.
• Ingresar la información de empresas en la base de datos de EcoVadis.
• Contribuir al desarrollo y mejora del proceso de calificación.
• Participar en iniciativas colaborativas con otros equipos de la organización.

Conocimientos

Comunicación verbal y escrita

Habilidades interpersonales

Escucha activa

Multitasking

Orientado al cliente y a la calidad

Habilidades analíticas y de resolución de problemas

Educación

Licenciatura completa

Herramientas

Salesforce

Zendesk

MS Excel

MS Word

Descripción del empleo

Descripción del trabajo

Company Description: Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

EcoVadis is looking for a Customer Care Associate to take ownership of our customers' experience and provide high touch assistance to their questions and concerns. You are a trusted advisor and have the power to influence by being the eyes, ears, and voice of our company. You are on the front lines of the EcoVadis mission!

Responsibilities

• Conduct internet-research to clarify and validate companies' registered information such as legal entity, their business activity and scope of operations.
• Input such information of companies of various sizes, industries and global locations, into EcoVadis suppliers' database using Country company registers and online databases.
• Contribute to the development and enhancement of the qualification process.
• Participate in collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research and engagement by phone).

Qualifications

You must have an exceptional level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

• Fluency in English is a must.
• High proficiency in Portuguese and Spanish language required.
• At least 1 year of experience preferably with international exposure in a customer service/suppport role.
• Bachelor's Degree completed.
• Able to multitask and prioritize based on business/customer needs.
• Salesforce and/or Zendesk experience a plus.
• An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools.
• Customer and quality-oriented attitude.
• Strong analytical and problem-solving skills.

Additional Information

• Start date: ASAP.
• Location: Remote in Mexico City.