Customer Care Answering Specialist

Emvia CX; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Mérida is seeking customer service agents to handle incoming calls and inquiries. Responsibilities include answering calls, recording customer interactions, and adhering to client instructions. Ideal candidates should have strong communication skills and previous experience in customer service. Note: minimum education is High School, with a preference for candidates who can speak English fluently.

Formación

• Strong communication and problem-solving skills.
• Ability to multitask and prioritize.
• Previous customer service experience preferred.

Responsabilidades

• Answer calls and respond to customer inquiries.
• Take and forward accurate messages.
• Maintain professionalism and composure in all interactions.
• Record and manage customer interactions.
• Follow client-specific instructions and guidelines.

Conocimientos

Strong communication skills

Problem-solving skills

Ability to multitask

Previous customer service experience

Educación

High School

Descripción del empleo

A leading customer service provider in Mérida is seeking customer service agents to handle incoming calls and inquiries. Responsibilities include answering calls, recording customer interactions, and adhering to client instructions. Ideal candidates should have strong communication skills and previous experience in customer service. Note: minimum education is High School, with a preference for candidates who can speak English fluently.