Customer Account Team Leader: Revenue & Success Coach

Swapcard; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading tech company in Mexico City is seeking a CAM Team Lead to guide and develop the Customer Account Management team. This role involves coaching CAMs to balance revenue accountability, client success, and platform adoption while ensuring high service standards. The ideal candidate will have proven leadership in customer success and strong sales expertise. The position offers a competitive salary and opportunities for professional growth.

Formación

• Proven background combining platform expertise, sales acumen, and customer success leadership.
• Strong ability to coach mixed profiles (commercial-first and success-first).
• Excellent communication and leadership skills.

Responsabilidades

• Lead and coach a team of Customer Account Managers.
• Ensure strong revenue pressure across the portfolio.
• Support commercial discussions and strategic account negotiations.
• Collaborate across teams for seamless coordination of customer success phases.
• Monitor feedback calls and post-implementation reviews.

Conocimientos

Coaching

Salesforce usage

Customer success leadership

Communication

Revenue accountability

Descripción del empleo

A leading tech company in Mexico City is seeking a CAM Team Lead to guide and develop the Customer Account Management team. This role involves coaching CAMs to balance revenue accountability, client success, and platform adoption while ensuring high service standards. The ideal candidate will have proven leadership in customer success and strong sales expertise. The position offers a competitive salary and opportunities for professional growth.