Crypto Payment Operations Manager

Bitso; A distancia; MXN 1,790,000 - 2,686,000; Jornada completa

Descripción de la vacante

A leading cryptocurrency exchange is looking for a leader to build and scale their global crypto payment operations. This mission-critical role involves overseeing the reliability and security of custody, wallets, and transactions while empowering a diverse operations team. The successful candidate will drive strategic initiatives, manage operational readiness for new products, and ensure user asset protection. This role offers a competitive benefits package, including unlimited paid time off and a remote-first work environment.

Servicios

Unlimited paid time off

Remote-first work environment

Employee Stock Option program

Premium health, dental, and life insurance

Monthly wellness stipend

Formación

• Proven experience in leading operational teams within crypto or financial services.
• Strong background in managing regulatory compliance and risk controls.
• Excellent communication skills for stakeholder engagement and team leadership.

Responsabilidades

• Oversee daily crypto operations ensuring accuracy and compliance.
• Empower and build a diverse team dedicated to operational excellence.
• Design processes and automations for scalable custody operations.
• Safeguard user assets through effective custody policies and reconciliations.
• Lead strategic initiatives and new product operational readiness.

Conocimientos

Leadership

Operational Management

Team Building

Risk Management

Process Automation

Educación

Bachelor's degree in a relevant field

Descripción del empleo

Overview

Bitso seeks a leader to build, lead, and scale Bitso's global crypto payment operations.

You will own processes that safeguard customer funds, enforce custody policies, ensure liquidity, and maintain seamless execution of transactions across wallets, ramps, operations and products.

This is a mission-critical leadership position : you will lead a strong team, orchestrate complex projects, and design scalable operations that support Bitso's growth and product evolution.

You will set the bar for precision, resilience, and innovation in crypto operations while being a visible, present, and trusted leader for your team.

At Bitso, how we operate matters as much as what we operate.

In this role, you'll bring our cultural values to life every day — and this could look like : Customer Obsession ? safeguarding assets with reconciliations, custody practices, and liquidity monitoring that protect trust at scale. Freedom with Accountability ? owning high-stakes decisions on wallets, custody policies, and operational thresholds with measurable outcomes. Continuous Innovation ? designing scalable processes, automations, and controls that evolve with new ramps, custody models, and product launches. Elegant Simplicity ? translating complex custody frameworks and transaction flows into resilient, streamlined operations. Integrity & Transparency ? enforcing clear custody policies, rigorous audits, and honest communication with regulators and stakeholders. Collaboration & Resilience ? leading your team with presence and empathy during incidents, integrations, and scaling challenges — standing by them, protecting them, and helping them grow.

Reports To : Director of Payment Operations.

What You Will Be Accountable For

Owning crypto operations : fully responsible for the reliability, security, and daily execution of custody, wallets, reconciliations, liquidity, settlements, and treasury flows — ensuring every movement of assets is accurate, timely, and compliant.

Building and empowering your team : assembling, coaching, and energizing a diverse crypto operations team, creating an environment where people grow, feel protected, and deliver at their best.

Scaling for growth : designing and enforcing processes, controls, and automations that allow Bitso's custody frameworks, ramps, and products to scale safely and efficiently.

Safeguarding customer assets : ensuring custody policies, reconciliations, and monitoring practices protect user funds as volumes and products increase.

Driving strategic initiatives : leading custody, wallet, and ramp integration projects from concept to delivery with clear timelines, KPIs, and risk plans.

Operationalizing new products : owning the operational readiness of every new product and ramp, collaborating with product, engineering, and business teams for secure, scalable launches.

Leading through incidents : steering the team during operational incidents with calm leadership, decisive action, transparent communication, and lessons learned for resilience.

Setting and acting on metrics : defining and monitoring KPIs that measure efficiency, accuracy, scalability, and impact, using data to drive decisions and continuous improvement.

Representing operations at the table : acting as the operational voice in product, engineering, and strategic discussions, aligning execution with vision and owning outcomes.

Embedding innovation and culture : continuously introducing automation, process improvements, and cultural rigor into crypto operations to raise standards and demonstrate ownership.

Your Team

You will lead a skilled, multicultural team focused on crypto operations — analysts, specialists, and future leaders running custody, wallets, liquidity, and crypto ramps daily.

You will also be part of the broader Payments Operations team, which operates multiple ramps across Latin America to ensure seamless, secure, and world-class payments.

Why This Role Matters

Crypto operations are a backbone of Bitso's mission.

You will architect systems, inspire the team, and lead projects that define how crypto operations scale, protect assets, and power innovation across the industry.

Your leadership will shape Bitso's ability to launch breakthrough products, manage custody at scale, and safeguard millions of users' funds.

Compensation & Benefits

Bitso offers a competitive package for those committed to pioneering crypto innovation.

Benefits include :

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through the Bitso Alpha app
• Extended Family Leave Policy : 4-month leave for birthing, non-birthing, and adopting parents
• Premium health, dental, and life insurance in eligible countries
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment, and more

Additional notes : This description reflects the current needs and responsibilities; equivalent competencies will be considered.