Concierge-Spa

Marriott Worldwide; Tepic; Presencial; MXN 359,000 - 540,000; Jornada completa

Descripción de la vacante

A leading hospitality brand is seeking a skilled individual for a position at their luxurious spa in Mexico. The ideal candidate will manage guest reservations, confirm appointments, and promote spa services. Strong customer service and communication skills are essential, along with the ability to handle payments securely. This full-time role offers the chance to be part of a respected team dedicated to providing outstanding guest experiences.

Formación

• Strong customer service skills to provide an excellent guest experience.
• Ability to maintain a professional appearance and demeanor.
• Experience with cash handling and payment processing.

Responsabilidades

• Schedule services for guests using reservation software.
• Confirm scheduled services with guests via phone.
• Promote and sell spa and salon services to guests.
• Process payments and maintain accurate records.

Conocimientos

Customer service

Communication

Attention to detail

Sales promotion

Descripción del empleo

Job Details

• Job Number
• Job Category
• Spa
• Location: The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico
• Schedule: Full-Time
• Located Remotely?
• Relocation?
• Position Type: Non-Management

Schedule services for individuals and large groups using spa / salon reservations software system.

Call guests to confirm scheduled services.

Answer questions about available services.

Update the reservations / cancellations list throughout the day, inform providers of last‑minute changes, and resolve scheduling issues as needed by working with supervisor / manager.

Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.

Promote and sell spa / salon services.

Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.

Process guest payments for spa / salon services and obtain payment authorization as needed.

Accept and log cash tips for employees.

Balance, scan, and drop receipts with Accounting.

Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Equal Employment Opportunity

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.

We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the St. Regis Brand

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.

From the moment John Jacob Astor IV opened the doors of his Beaux‑Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.

We invite you to explore careers at St. Regis.