Complex Wedding Sales Manager (Conrad Tulum & Waldorf Astoria Riviera Maya)

Hilton Worldwide, Inc.; Tulum; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking a Complex Weddings Sales Manager to achieve revenue targets and ensure the successful planning and execution of events. Responsibilities include managing vendor relationships, developing sales strategies for weddings, and leading a dynamic team. Ideal candidates will have excellent customer service skills, organizational expertise, and a commitment to delivering personalized experiences. This role is crucial for enhancing the hotel's reputation as a premier wedding destination in Tulum, Quintana Roo.

Formación

• Strong commercial acumen and analytical thinking to evaluate KPIs and trends.
• High level of organization, planning, and attention to detail.
• Professional presence and grooming required.

Responsabilidades

• Manage relationships with third-party vendors for optimal client experience.
• Develop and train the weddings team in sales techniques and service standards.
• Produce and present updates on sales team performance to management.

Conocimientos

Exceptional customer service

Commercial acumen

Organizational skills

Attention to detail

Flexibility

Descripción del empleo

Overview

Job Description - Complex Weddings Sales Manager (HOT0C2IL). The Complex Weddings Sales Manager is responsible for achieving revenue targets and ensuring the successful planning and execution of weddings & social events at the hotel. This role supports the hotel’s annual sales and marketing strategy and contributes to the profitability and prestige of weddings and social events.

Responsibilities

• Adhere to the hotel’s yield policy for weddings and events to maximize revenue and profitability.
• Collaborate with Sales and Events teams to define and optimize wedding packages and pricing strategies.
• Manage relationships with third-party vendors, ensuring compliance with hotel standards and delivering an exceptional client experience.
• Support the hotel’s commercial strategy and contribute to the achievement of departmental sales goals.
• Analyze the local competitive landscape to implement strategies that position the hotel as a top wedding destination.
• Develop and train the weddings team in sales techniques, service standards, contract negotiation, and flawless event coordination.
• Build strong relationships with couples and clients to understand their needs and deliver tailor-made experiences.
• Participate in promotional activities, bridal expos, and relevant marketing events.
• Produce and present regular updates on sales team performance to hotel owners and senior management.

Other Activities

• Carry out any other duties assigned that are inherent to the nature of the position.
• Attend all required courses, trainings, meetings, or workshops related to the role. Participate in operational meetings to maintain alignment with hotel objectives and service standards.
• Comply with and enforce all policies, procedures, and guidelines related to Sustainability, Occupational Health, and Safety.
• Ensure that all team members under supervision attend orientation sessions on Sustainability and Occupational Health & Safety.
• Lead by example by consistently demonstrating safe and responsible behavior to foster Hilton culture and safety and sustainability standards.

Qualifications & Skills

• Commitment to delivering exceptional customer service.
• Strong commercial acumen and analytical thinking to evaluate KPIs and trends.
• High level of organization, planning, and attention to detail.
• Professional presence and grooming.
• Flexibility to manage multiple demands and a dynamic work schedule.

Workplace & Culture

What it will be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!