Collections Specialist - C03 - ESTADO DE MEXICO

Banamex; Metepec; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major financial institution is seeking a Collections Specialist 3 in Metepec, Mexico. This role involves advanced negotiation, managing delinquency issues, and ensuring compliance with institutional policies. Ideal candidates will have at least one year of experience, a high school diploma, and strong problem-solving abilities. The position offers full-time hours with a focus on exceptional client service.

Formación

• 1 year experience in a related field.
• Ability to assess risk in business decisions.
• Demonstrated negotiation skills and active listening.

Responsabilidades

• Utilizes advanced negotiation skills to resolve delinquencies.
• Researches problems like skip tracing to develop contacts.
• Increase the recovery of past-due portfolio across different collections.

Conocimientos

Work under pressure

Decision making

Problem solving

Negotiation

Ability to handle client needs

Educación

High School diploma or equivalent

Descripción del empleo

Overview

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols and follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills; most of the impact is related to the accuracy of tasks performed. Understands how duties relate/integrate with others in the team/unit.
• Increase the recovery of the past-due portfolio across different collection portfolios.
• Comply with the goals and parameters of the established operational process.
• Ensure compliance with quality objectives and with institutional policies.
• Provide the telephone collection service to the client.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and will be measured by specific metrics.
• Adequately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations; adhering to policy; applying sound ethical judgment regarding personal behavior, conduct and business practices; and escalating, managing and reporting control issues with transparency.

Qualifications

• Work under pressure
• Decision making
• Problem solving
• Negotiation
• Ability to handle client needs or organizational issues while remaining focused; frustration tolerance
• 1 year experience

Education

• High School diploma or equivalent

Atención de llamadas de manera continua de TDC con moras desde 1 día hasta max de 90 días de atraso.

Análisis y validación de información.

Capacidad de negociación.

Escucha activa.

------------------------------------------------------

Job Family Group: Operations - Collections Default

------------------------------------------------------

Job Family: Core Collections

------------------------------------------------------

Time Type: Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.