Collections Specialist

ICON Clinical Research; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading clinical research organization in Mexico City is seeking a Collections Specialist. The role involves managing accounts receivable, ensuring timely payments, and maintaining strong relationships with clients. Candidates should have at least 2 years of experience in collections or accounts receivable and strong communication skills in English. This position offers competitive salary and a variety of benefits tailored for employee well-being and work-life balance.

Servicios

Annual leave entitlements

Health insurance offerings

Retirement planning offers

Employee Assistance Programme

Flexible optional benefits

Formación

• 2+ years of experience in collections, accounts receivable, or related financial roles.
• Used to work with tight deadlines and targets.
• Able to be a team player by helping other colleagues when required.

Responsabilidades

• Managing Accounts Receivable ledger.
• Ensuring timely payments from studies’ sponsors and clients.
• Contacting clients to follow up on overdue payments.
• Reconciling accounts.

Conocimientos

Fluency in English

Experience in collections or accounts receivable

Ability to work independently

Strong relationship-building skills

Descripción del empleo

Overview

Collections Specialist - Mexico City Only (Office based)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Collections Specialist is responsible for collecting outstanding invoices for several ICON Business Units. This role requires building and maintaining strong relationships with internal and external clients and stakeholders to ensure timely collections as well as top of class customer service.

What you will be doing

• Managing Accounts Receivable ledger
• Ensuring timely payments from studies’ sponsors and clients
• Managing unallocated cash
• Contacting clients via phone, email, and other communication channels to follow up on overdue payments and resolve payment discrepancies
• Reconciling accounts
• Resolving account queries and disputes

Your profile

• Fluency in English
• 2+ years of experience in collections, accounts receivable, or related financial roles
• Used to work with tight deadlines and targets
• Able to work independently on his/her own ledger
• Able to be a team player by helping other colleagues when required

What ICON can offer you

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply