Client Partner - Mexico

Directive Consulting; Xico; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading marketing agency based in Mexico seeks a Client Success Manager to bridge the sales and operations teams. This role involves managing client onboarding, creating growth plans, and leading upsell processes. The ideal candidate excels in building relationships, is resourceful, and communicates effectively with all levels. This position offers a hybrid work environment along with various employee benefits, including unlimited PTO and mental health support.

Servicios

Unlimited PTO

Annual Anniversary Trip

Access to certified therapists

Membership to Headspace

Formación

• Ability to build strong relationships and trust with clients.
• Must have a growth mindset and be solution-oriented.
• Effective communication skills with varying levels of stakeholders.

Responsabilidades

• Act as the bridge between sales and operations.
• Manage client onboarding and establish growth plans.
• Lead renewals and contract negotiations.

Conocimientos

Relationship building

Problem-solving

Communication

Strategic thinking

Resourcefulness

Descripción del empleo

Directive Consulting is the performance marketing agency for SaaS companies.

We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs.

We offer Paid Media, SEO, Performance Creative and Design, Video, Revenue Operations, and Strategy services to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time.

We've experienced hyper‑growth over the last year and have remained true to our culture of the best idea wins.

We're future‑focused and are looking for others with a growth mindset to join our evolving teams!

Roles & Responsibilities :

• Join the end of the sales process to be the bridge between sales and operations.
• Jump into critical meetings during the first 30 days of client onboarding.
• Build a 2-year growth plan for each account.
• Run bi-annual check-ins with the client.
• Lead the pitch process for upsells, cross-sells, and referrals. Lead and project manage the renewal process.
• Build SOWs for upsells, cross-sells, renewals, and referrals.
• Negotiate contracts.
• Coordinate client visits.
• Be the client advocate.

Hold the team accountable for world‑class work.

• Be a connector.

See the client's vision and bring the right resources together internally to help meet that vision.

What You Offer :

• A talent for building strong relationships.
• A growth mindset.
• You are able to find opportunities when thrown into an account.
• A connector.
• You are resourceful.
• You don't see problems.
• You see solutions.
• You are good at bringing people together for an initiative.
• A strong listener.
• You have the innate ability to understand what people are trying to communicate, even when they are not good at communicating their ideas.
• A strong communicator.
• You can communicate effectively with managers to C-level executives.
• You can communicate effectively during situations of conflict.
• You are strategic.
• You know how our deliverables are connected and how effective they can be when working together.
• A high‑ownership individual.
• You do your best to control outcomes.
• You are not quick to point fingers when things don't go your way.
• You build trust with your clients through honesty and transparency.

About Us :

Directive does exceptional performance marketing for software brands that share our values.

We redefine the global standard for how marketers work, live, and grow.

Our goal is to empower and focus so much on our people that our clients consequently get better results.

At Directive, one of our core values is to put people first.

We want to stick to our values and commit to fostering a more diverse and inclusive culture in the digital landscape.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits

• No employee at Directive Mexico makes less than the living wage of $2,500 MXN per month
• Benefits to Support the Whole Person :
  • Mental - Access to certified therapists through Spring Health
  • Membership to Headspace
  • Physical - Physical therapy through Omada
  • Fertility support through Carrott
  • Thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
• Time Off Unlimited PTO (2‑week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
• Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment!

Work Environment Requirements

For roles located in Mexico, you will have the ability to work hybrid from our office in Mexico City.

As a remote‑first company we primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack.

In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary.

Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and / or verbal communication, must have reliable internet access, and a professional background.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Information