Client Account Manager

PSC Industries; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading Software-as-a-Service company seeks a Client Account Manager to oversee onboarding and support for new clients. The role involves conducting client meetings, addressing product queries, and collaborating with the leadership team to enhance client satisfaction. Ideal candidates will have proven experience in a similar role, a strong technical background, and excellent communication skills. This full-time virtual role offers a competitive salary, commissions, and various benefits.

Servicios

Competitive hourly wage

Performance-based bonuses

Flexible schedule

Paid time off

Formación

• Proven work experience as a Technical Account Manager or in a similar role.
• Hands-on experience in digital technologies, especially WordPress.
• Ability to understand customers' needs and offer timely solutions.

Responsabilidades

• Conduct monthly client meetings to review KPIs.
• Train customers to effectively use products.
• Serve as the primary liaison between the company and clients.

Conocimientos

Technical background in digital technologies

Problem-solving skills

Excellent verbal and written communication skills

Sales and marketing savvy

Descripción del empleo

Client Account Manager – Builder Lead Converter

Builder Lead Converter is a leading Software-as-a-Service company specializing in home builder lead generation and sales. We are seeking a dedicated professional to oversee onboarding new clients and support ongoing technical needs. Your role will guide clients as we set up our technical service after the point of sale, ensuring customer satisfaction.

About the Company

We understand the challenges that builders and remodelers face in generating high‑quality leads and converting them into sales. Our mission is to empower clients with cutting‑edge technology and unparalleled support to transform their marketing, lead‑generation, and sales processes. We are committed to providing a supportive and collaborative work environment where creativity and innovation thrive.

Key Responsibilities

• Conduct monthly client meetings to review Key Performance Indicators (KPI) and confirm system functionality.
• Address product‑related queries promptly.
• Train customers to effectively use our products.
• Communicate customer feedback to developers to identify potential new features or products.
• Report on product performance and propose solutions to reduce support costs.
• Analyze customers’ needs and suggest upgrades or additional features.
• Collaborate with the leadership team to win new business and increase sales.
• Establish best practices through SOPs and Quality Assurance implementations.
• Track clients’ monthly KPI scores to ensure continuous improvement.
• Lead Quarterly Business Reviews.
• Serve as the primary liaison between the company and clients.
• Upsell additional services.
• Provide system training when needed.

Key Qualifications

• Proven work experience as a Technical Account Manager or in a similar role.
• Solid technical background with hands‑on experience in digital technologies, especially high‑level and WordPress.
• Familiarity with software and front‑end development.
• Ability to understand customers’ needs and offer timely solutions.
• Excellent verbal (English) and written communication skills.
• Strong analytical and problem‑solving skills.
• Tech, sales, and marketing savvy a plus.
• Background in new home, remodeling, or real‑estate sales a plus.

Additional Details

Location: Full‑time position (40 hours/week) with a long‑term U.S.‑based company. This is a virtual role. Off‑shore applicants are encouraged to apply. Must have a stable internet connection and the necessary technical equipment. Working hours: 8 a.M. – 5 p.M. CDT, Monday – Friday. Compensation: Competitive hourly wage, base salary + commissions, paid time off, floating holidays, profit sharing, flexible schedule, performance‑based bonuses, and team‑building activities.

Client Account Manager & Inside Sales Associate – Builder Lead Converter

Builder Lead Converter, a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales, is seeking a talented and dedicated Client Account Manager & Inside Sales Associate to oversee and address onboarding new clients and support ongoing.

Remote Client Success Manager – Manage 200 Accounts

Client Success Manager · Manage 200+ accounts and enhance customer relationships by providing strategic guidance and advocating for clients within the organization.

Key Responsibilities

• Strategic account management.
• Customer relationship enhancement.
• Client advocacy within the organization.