CIM Team Lead: Consulting Delivery & Value Leader

Swapcard; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading event tech company located in Mexico City seeks a CIM Team Lead to transform their Implementation function into a consulting practice. The ideal candidate will coach CIMs, oversee project allocations, and ensure high engagement scores for client satisfaction. A strong background in implementation and consulting, along with project management skills, are essential for this role, which focuses on operational efficiency and business profitability.

Formación

• Strong background in implementation or solution delivery, preferably in a SaaS environment.
• Proven ability to manage complex project portfolios.
• Fluent in balancing client satisfaction, operational efficiency, and business profitability.

Responsabilidades

• Guide CIMs in evolving to consultative experts.
• Monitor engagement scores to track client performance.
• Collaborate with Sales for service value articulation.

Conocimientos

Implementation expertise

Consulting skills

Project management

Stakeholder communication

Business acumen

Descripción del empleo

A leading event tech company located in Mexico City seeks a CIM Team Lead to transform their Implementation function into a consulting practice. The ideal candidate will coach CIMs, oversee project allocations, and ensure high engagement scores for client satisfaction. A strong background in implementation and consulting, along with project management skills, are essential for this role, which focuses on operational efficiency and business profitability.