Chief Customer Experience Officer

beBeeCustomerExperience; Ciudad de México; Presencial; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading firm in customer experience is seeking a Customer Experience Strategist in Mexico City. This role involves overseeing customer experience strategies, managing feedback systems, and leading change management initiatives within the dealer network. Ideal candidates should have a Bachelor's degree and at least four years of relevant experience in the automotive industry, alongside excellent leadership and communication skills. Fluency in English is also required for this position. The company fosters a dynamic work environment encouraging growth.

Servicios

Dynamic work environment

Growth and development opportunities

Formación

• 4+ years of experience in an automotive dealer department with a focus on customer experience.
• Proven track record in change management.
• Fluency in English is required.

Responsabilidades

• Oversee customer experience across the Dealer Network.
• Develop and implement customer experience strategies.
• Manage voice of the customer feedback for improvements.
• Lead change management projects to enhance sales processes.
• Oversee digital transformation projects.

Conocimientos

Leadership

Communication

Customer experience management

Change management

Educación

Bachelor's degree in industrial engineering, business administration, marketing, or related fields

Descripción del empleo

Customer Experience Strategist Opportunity

As a Customer Experience Strategist, you will oversee the customer experience across our Dealer Network. Your key responsibilities include:

• Developing and implementing effective customer experience strategies
• Managing voice of the customer feedback to drive continuous improvement initiatives
• Leading change management projects to enhance our sales processes
• Providing exceptional customer care and support
• Overseeing digital transformation projects to optimize our sales model

Key qualifications for this role include:

• Bachelor's degree in industrial engineering, business administration, marketing, or related fields
• At least 4 years of experience in an automotive dealer department with a proven track record in customer experience or change management
• Strong leadership and communication skills with the ability to collaborate cross-functionally
• Fluency in English language

We Offer

We offer a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we are looking for talented individuals to join us on this journey.

How to Apply

To be considered for this opportunity, please submit your application with your resume and a cover letter outlining your relevant experience and qualifications.