Call Center Trainer

Medium; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A top BPO firm is looking for an experienced BPO Trainer in Mexico City. The role involves delivering training for inbound customer support agents and requires a solid BPO background. The ideal candidate will have over 3 years of experience in training, be fluent in English, and be able to adapt training to meet performance standards. This position offers a competitive hourly rate of $10.20, along with the opportunity to work in a dynamic and supportive environment.

Formación

• 3+ years of experience in a training role.
• Strong BPO background, specifically in training.
• High level of experience facilitating training in fast-paced environments.
• Solid understanding of inbound accounts and contact center operations.
• English level: C1 (Advanced/Fluent).

Responsabilidades

• Deliver classroom and/or virtual training for inbound customer support agents.
• Facilitate onboarding and continuous training programs within a BPO environment.
• Ensure agents are fully prepared to handle inbound accounts effectively.
• Collaborate with operations and leadership to align training with business objectives.
• Monitor trainee performance and provide feedback and coaching.

Conocimientos

Training experience

BPO background

Communication skills

Presentation skills

Fast-paced training

Fluent English

Descripción del empleo

Overview:

We are seeking an experienced BPO Trainer to support inbound operations. This role requires a strong background in training within a BPO environment, with solid understanding of inbound accounts and learning methodologies. The ideal candidate is hands‑on, operationally aware, and able to deliver effective training aligned with business goals.

Key Responsibilities:

• Deliver classroom and/or virtual training for inbound customer support agents.
• Facilitate onboarding and continuous training programs within a BPO environment.
• Ensure agents are fully prepared to handle inbound accounts effectively.
• Adapt training content to meet operational needs and performance standards.
• Collaborate with operations and leadership to align training with business objectives.
• Monitor trainee performance and provide feedback and coaching as needed.

Required Qualifications:

• 3+ years of experience in a training role.
• Strong BPO background, specifically in training.
• Solid understanding of inbound accounts and contact center operations.
• High level of experience facilitating training in fast‑paced environments.
• English level: C1 (Advanced/Fluent).
• Strong communication and presentation skills.

Schedule:

• Monday to Friday, 8:00 AM – 6:00 PM Central time.

$10.20 - $10.20 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world‑class freelance professionals and delivering top‑tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward‑thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work‑life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.