Business Continuity Associate - México

dLocal; Mérida; A distancia; MXN 552,000 - 829,000; Jornada completa

Descripción de la vacante

A leading global payment provider is looking for a Business Continuity Associate to ensure operational continuity and resolve daily issues effectively. The ideal candidate will have 2–4+ years of experience in payments or fintech operations, strong troubleshooting skills, and excellent stakeholder management. This role offers a dynamic work environment with flexible remote options, extensive training programs, and various social benefits.

Servicios

Flexible schedules

Premium Coursera subscription

Free language classes

Social budget for team activities

Opportunity to rent coworking houses globally

Formación

• 2–4+ years in payments/fintech operations or merchant operations.
• Familiarity with payment operations and ecosystem.
• Strong troubleshooting and root-cause analysis skills.
• Excellent communication and stakeholder management skills.
• Ability to operate across time zones and manage multiple priorities with high attention to detail.

Responsabilidades

• Triage, own, and resolve operational incidents end-to-end.
• Engage directly with processors to manage day-to-day operations.
• Provide hands-on merchant support and go-live readiness.
• Perform root-cause analysis and document incidents.

Conocimientos

Payments/fintech operations

Incident management

Troubleshooting

Customer-centric communication

Analytical mindset

Educación

Bachelor’s degree in Business, Engineering, Economics, or related field

Herramientas

Excel

Jira

Descripción del empleo

Overview

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

As our Business Continuity Associate, you will be the local execution arm of the Operations team, ensuring rapid and effective resolution of daily operational issues at both the market and customer level. You will leverage your market-specific expertise and time-zone alignment to protect the merchant experience and maintain operational continuity. Collaborating closely with internal teams and external stakeholders—including processors, acquirers, card networks, APM providers, and issuers—you’ll ensure operations run smoothly and efficiently.

Responsibilities

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders
• Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers
• Provide hands-on merchant support and go-live readiness (credentials, testings and required tasks), including hypercare during launches
• Act as a key point of contact for CS/AM for operational enablement and troubleshooting
• Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners

Qualifications

• 2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations
• Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations)
• Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners
• Excellent communication and stakeholder management; customer-centric, calm under pressure, and action-oriented
• Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset
• Ability to operate across time zones and manage multiple priorities with high attention to detail
• Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus)
• Experience working with AI tools or automations is considered a plus

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you\'ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!