Bpo Trainer

Tj Bpo; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO company in Mexicali is seeking a Training Specialist to implement training strategies and deliver training sessions for new and current employees. The ideal candidate should have solid BPO experience, be proficient in remote work and digital tools, and provide floor support during training. This role offers a flexible work-from-home arrangement and career growth opportunities, with a salary range of $24,000 - $30,000 monthly.

Servicios

Performance bonus

Benefits since day one

Growth opportunities

Formación

• 2 years of training experience required.
• Proficient in English.

Responsabilidades

• Implement training strategies and processes to support organizational goals.
• Deliver training and uptraining for new hires and current employees.
• Prepare training materials and keep them updated.

Conocimientos

BPO / call center training experience

Experience in remote work

Digital tools proficiency (CRM, Google, Dialer)

Medium to high technology skills

Floor support capabilities

Descripción del empleo

Reporting to the Sales Manager, this person will be responsible for the implementation of training strategies, plans, and processes to support organizational goals.

Responsibilities

• New hire training and Uptraining
• Prepare / Improve Training / Nesting curriculum
• Prepare training materials and keep them updated
• Deliver Training and Uptrainings for new hires and current employees
• Develop quality agents that can perform on their own
• Handle nesting team and accountable for their performance
• Provide floor support to designated area of agents with call handling to new or struggling agents during Nesting

Requirements

• Solid BPO / call center training experience
• Experience in remote work and digital tools (CRM, Google, Dialer, etc.)
• Medium to high technology skills
• Equipment to work from home (computer i3 or equivalent and above, 10 mbps of internet speed and above)

We offer

• Weekly base pay
• Performance bonus
• Monday to Friday schedule
• Benefits since day one
• Permanent work from home arrangement
• Growth opportunities

Salary

Salary : $24, - $30, per month

Experience

• Training : 2 years (required)

Language

• English (required)