Bilingual Technical Support Specialist (Portuguese/English)

TeamViewer Germany GmbH; Guadalajara; Presencial; MXN 250,000 - 300,000; Jornada completa

Descripción de la vacante

A global technology company in Guadalajara, Mexico, is seeking a Customer Support representative to provide Level 1 technical support and assist with billing. The role demands fluency in Portuguese and English, with prior experience in a customer-oriented call center preferred. This is an onsite position, focusing on fostering a supportive culture and collaboration across diverse teams. Enjoy comprehensive health benefits, food vouchers, and a dynamic work environment.

Servicios

Health benefits

Food vouchers

Quarterly team building events

Open door policy

Formación

• 1+ years experience in a high-volume call center or customer care role.
• Basic French language knowledge is an advantage.

Responsabilidades

• Provide Level 1 technical support to end-users.
• Conduct online demonstrations of software functionalities.
• Answer user questions regarding billing and product functionality.

Conocimientos

Fluency in Portuguese

Fluency in English

Knowledge of Windows operating systems

Knowledge of MS Office

IT technical knowledge

Educación

High School diploma or GED

Associate or Bachelor's degree in relevant field

Descripción del empleo

A global technology company in Guadalajara, Mexico, is seeking a Customer Support representative to provide Level 1 technical support and assist with billing. The role demands fluency in Portuguese and English, with prior experience in a customer-oriented call center preferred. This is an onsite position, focusing on fostering a supportive culture and collaboration across diverse teams. Enjoy comprehensive health benefits, food vouchers, and a dynamic work environment.