Bilingual Support Specialist - Inbound Calls Only / Full Benefits

Importante empresa del sector; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service company in Mexico City is seeking a Bilingual Support Specialist to provide exceptional support through inbound calls. This role requires strong communication skills and at least experience in a call center. The company promotes a collaborative environment and offers full benefits from day one, including competitive salary and ongoing training. Ideal candidates will have advanced English skills and a passion for helping customers. Join a team that values respect and professional growth.

Servicios

Competitive salary with a fixed monthly bonus

Full legal benefits from day one

100% paid training

Opportunities for growth and career development

Discounts with retail brands and entertainment services

Formación

• At least 1 year of customer service experience in a call center.
• Advanced conversational English (assessment required).
• Strong communication skills and a positive attitude.

Responsabilidades

• Taking customer calls and providing friendly, professional support.
• Helping customers with questions related to financial and retail services.
• Finding clear solutions that create a positive experience.

Conocimientos

Advanced conversational English

Customer service experience

Strong communication skills

Positive attitude

Sense of responsibility

Educación

College degree in progress, incomplete, or completed

Descripción del empleo

Bilingual Support Specialist - Inbound Calls Only / Full Benefits

Bilingual Customer Service Agent

If you’re looking for more than just a job and want a place where you can feel valued, grow professionally, and work in a respectful, supportive environment, this might be the right opportunity for you.

We’re looking for Bilingual Customer Service Agents who genuinely enjoy helping people, communicating clearly, and being part of a team that supports each other and grows together.

What will you be doing?

• Taking customer calls and providing friendly, professional support
• Helping customers with questions related to financial and retail services
• Finding clear solutions that create a positive experience
• Working closely with a collaborative, service-focused team
• Representing our clients with confidence and care

What do we offer you?

• Competitive salary with a fixed monthly bonus
• Full legal benefits from day one
• 100% paid training and continuous support
• Real opportunities for growth and career development
• Ongoing learning and skill-building programs
• Discounts and partnerships with universities, retail brands, and entertainment services
• A professional, positive, and respectful work environment where your work truly matters

What are we looking for?

• Advanced conversational English (assessment required)
• At least 1 year of customer service experience in a call center
• College degree in progress, incomplete, or completed
• Strong communication skills, a positive attitude, and a sense of responsibility

Diversity & Inclusion

We believe people do their best work when they feel respected and supported. Our hiring process is inclusive, respectful, and free of discrimination. We focus on talent, commitment, and potential.

If you’re ready to take the next step in your customer service career and be part of a team where your experience and growth are truly supported, we’d love to hear from you. Apply today and let’s grow together.

Location: Benito Juárez, Mexico City
Position type: Full-time | Permanent contract