Bilingual Service to Sales Representative – Spanish-English

TeleTech Holdings, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customer service provider is seeking a Bilingual Service to Sales Representative in Mexico City. This role involves servicing and upselling products to existing customers while maximizing sales opportunities. Candidates should possess sales aptitude and have at least 6 months of customer service experience, with advanced English and Spanish skills. The company offers competitive pay, unique benefits, and extensive training opportunities, aiming to create a supportive and inclusive work environment.

Servicios

Medical service on-site

Life insurance

Flexible restaurant vouchers

Tuition reimbursement opportunities

Free training opportunities

Formación

• 6 months of call center and/or customer service experience.
• Currently live in Mexico City or the immediate surroundings.
• Open availability to work any shift, including evenings and weekends.

Responsabilidades

• Service and upsell client products to existing customers.
• Handled calls from existing customers while identifying and handling all sales opportunities.

Conocimientos

Sales aptitude

Active listening

Multitasking

Advanced English

Advanced Spanish

Herramientas

Microsoft Windows

Descripción del empleo

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience - TTEC is a certified Great Place to Work™ certified! As a Bilingual Service to Sales Representative – Spanish-English working onsite in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You Can Expect

• Up to $25,800MXN based on skills and the candidate’s qualifications for the program, including additional bonuses based on your performance
• Unique benefits that include medical service on-site, life insurance, flexible restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
• Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)
• Pus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

What You’ll be Doing

Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you’ll work effectively to service and upsell client products to existing customers. Focused on educating the customer on their current product(s), you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and experience in negotiation to close a sale, handle objections and rebuttals during role plays and customer interactions
• Effectively handle calls from existing customers while identifying and handling all sales opportunities start to close

What You Bring to the Role

• Sales aptitude and active listening skills to target the needs of existing customers, with the motivation and determination to capture sales cues and upsell products and services that meet those needs
• 6 months of call center and/or customer service experience
• Advanced English and Spanish both written and spoken
• Currently live in Mexico City or the immediate surroundings
• Open availability to work any shift, including evenings and weekends
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows

Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#ttecmexico