Bilingual Service Desk Lead (English & French)

Werben HR; Ciudad de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A fintech company based in Canada is seeking a full-time Service Desk Supervisor to manage a team supporting desktop and mobile technologies. Candidates must be fluent in both English and French, and possess strong leadership and communication skills. Responsibilities include overseeing service desk operations, ensuring timely incident resolution, and training staff. The ideal candidate should have a Bachelor's degree in IT and experience with Office 365 and ServiceNow.

Formación

• Proven experience leading service desk teams.
• Strong knowledge of Office 365 products and troubleshooting.
• Experience using call tracking systems like ServiceNow.
• Familiarity with Azure environments.

Responsabilidades

• Supervise and lead the service desk team in delivering support.
• Ensure timely response and resolution of incidents.
• Monitor and manage service desk performance using call tracking systems.
• Collaborate with IT teams for seamless end-user support.
• Report on service desk performance metrics.
• Train and mentor service desk staff.
• Maintain knowledge of Office 365 products.

Conocimientos

Fluent in English

Fluent in French

Leadership

Communication skills

Organizational skills

Educación

Bachelor's degree in Information Technology

Herramientas

ServiceNow

Descripción del empleo

A fintech company based in Canada is seeking a full-time Service Desk Supervisor to manage a team supporting desktop and mobile technologies. Candidates must be fluent in both English and French, and possess strong leadership and communication skills. Responsibilities include overseeing service desk operations, ensuring timely incident resolution, and training staff. The ideal candidate should have a Bachelor's degree in IT and experience with Office 365 and ServiceNow.