Bilingual Network Support Engineer — Remote/Hybrid

Megaport; Ciudad de México; Híbrido; MXN 366,000 - 642,000; Jornada completa

Descripción de la vacante

A leading global Network as a Service provider is seeking a bilingual Technical Support Engineer in Mexico City. The role involves providing high-quality support to international customers, troubleshooting network issues, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree in IT or a related field, with a minimum of 3 years in network support and relevant certifications. This is a shift-based position offering a collaborative work environment with growth opportunities.

Servicios

Competitive Compensation Packages

Flexible working environments

Birthday Leave

Generous study and training program

Health and Wellness Program

Formación

• 3+ years of experience in network support or infrastructure.
• CCNA or JNCIA certification with practical network experience required.
• Experience with IS‑IS, BGP, MPLS, and Layer 2/3 VPNs.

Responsabilidades

• Provide high‑quality customer service to global customers.
• Manage communication through phone, email, and online platforms.
• Troubleshoot network, portal, and account issues using different tools.

Conocimientos

Bilingual (English and Spanish)

Strong communication skills

Technical curiosity

Problem solving

Customer focus

Educación

Bachelor’s Degree in IT, Telecommunications, or a related field

Herramientas

Juniper hardware

Cisco hardware

Networking tools

Descripción del empleo

A leading global Network as a Service provider is seeking a bilingual Technical Support Engineer in Mexico City. The role involves providing high-quality support to international customers, troubleshooting network issues, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree in IT or a related field, with a minimum of 3 years in network support and relevant certifications. This is a shift-based position offering a collaborative work environment with growth opportunities.