Bilingual Level 1 Tech Support – CCTV & Networking

March Networks; Ciudad de México; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City seeks a Level 1 Technical Support representative to assist customers mainly in Latin America. The ideal candidate will have a University Degree in Engineering or Technology, be fluent in English and Spanish, and possess strong troubleshooting skills. Responsibilities include providing technical support, maintaining customer relationships, and adapting to changing priorities. Candidates should have 1-2 years of relevant experience, especially in the security industry.

Formación

• Minimum 1 to 2 years of relevant work experience.
• Fluent in English / Spanish.
• Excellent communication skills with customers.

Responsabilidades

• Provide Level 1 Technical Support via phone, chat, and email.
• Build strong relationships with Customers and Sales Engineers.
• Maintain professionalism while managing customer expectations.

Conocimientos

Communication skills

Analytic skills

Troubleshooting skills

Customer service

Educación

University Degree in Engineering or Technology

College Diploma

Herramientas

Windows Server

Linux

IP network

VMWARE

Active Directory

Descripción del empleo

A global technology company in Mexico City seeks a Level 1 Technical Support representative to assist customers mainly in Latin America. The ideal candidate will have a University Degree in Engineering or Technology, be fluent in English and Spanish, and possess strong troubleshooting skills. Responsibilities include providing technical support, maintaining customer relationships, and adapting to changing priorities. Candidates should have 1-2 years of relevant experience, especially in the security industry.