Bilingual Customer Service Representative - Spanish–English – Remote

TeleTech Holdings, Inc.; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service solutions provider is seeking a Bilingual Customer Service Representative to work remotely. In this role, you will assist customers in English and Spanish, resolving their issues with a focus on delivering exceptional experiences. Ideal candidates will have over 2 years of customer service experience and the ability to work in a rotating schedule. The position includes growth opportunities and a supportive company culture.

Servicios

Competitive performance bonuses

Career development opportunities

Inclusive company culture

Formación

• 2+ years customer service experience or equivalent work experience.
• Ability to work in a 24/7 rotating schedule including weekends.

Responsabilidades

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.
• Focus on keeping wait time down for better customer experience.

Conocimientos

Bilingual skills in English and Spanish

Customer service experience

Solution-oriented mindset

Descripción del empleo

Overview

Bilingual Customer Service Representative – Spanish-English – Remote

Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.

COVID-19 Note: For the safety of you and our employees, we have built a virtual recruitment process, online training, and every day when you log into work, you’ll be working from the comfort and security of your home (at least for now). The only reason you’ll need to enter our site is to sign your employment contract and pick up your work equipment. When it is safe to do so, we will all return to our site.

Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Focus on keeping wait time down to support a better customer experience

What You Bring to the Role

• Bilingual skills in English and Spanish
• 2+ years customer service experience or equivalent work experience
• A solution-oriented mindset to ensure happy customers
• Schedule: we operate a 24/7 schedule and work on a rotating roster. This includes weekends.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#ttecmexico