Bilingual Customer Service Agent – EN/ES

Concentrix - CA; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global customer service solutions company is seeking Bilingual Customer Service Agents to join their team in Mexico City. The role involves interfacing with customers to provide support and resolve issues. Ideal candidates should have strong customer service skills, an intermediate-to-advanced level of English, and a high school diploma. The position offers numerous opportunities for career development and incentives.

Servicios

Endless career opportunities

Competitive salary

Inclusive perks and benefits

Opportunity for performance incentives

Formación

• Courteous with strong customer service orientation.
• 6 months minimum of experience in Call center customer service (Desired).
• Ability to communicate effectively, both in writing and verbally.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution of routine problems.
• Listen actively and troubleshoot to provide a great customer experience.

Conocimientos

Customer service orientation

Intermediate - Advanced English level

Attention to detail

Multitasking

Strong communication skills

Educación

High School diploma or equivalent

Descripción del empleo

A leading global customer service solutions company is seeking Bilingual Customer Service Agents to join their team in Mexico City. The role involves interfacing with customers to provide support and resolve issues. Ideal candidates should have strong customer service skills, an intermediate-to-advanced level of English, and a high school diploma. The position offers numerous opportunities for career development and incentives.