Bilingual Call Center Team Lead | QA, Coaching & Training

Medium; Tamaulipas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO provider in Mexico is seeking a Bi-Lingual Call Center Team Lead to support agents through monitoring performance, providing training, and answering questions. Candidates should possess a high school diploma and have prior customer service experience, alongside strong communication and organizational skills. This position offers a competitive hourly wage. If you are passionate about customer service and thrive under pressure, consider joining our team to help drive operational success.

Formación

• Prior work experience in a customer service role preferred.
• Ability to speak confidently and persuasively with customers.
• Accurate spelling and strong writing skills are essential.

Responsabilidades

• Provide support to agents by answering questions and assisting with calls.
• Monitor agent calls and provide quality assurance evaluations.
• Assist in the training and development of new employees.

Conocimientos

Excellent telephone etiquette

Effective communication

Professionalism

Stress handling

Basic computer skills

Educación

High school diploma or equivalent

Descripción del empleo

A leading BPO provider in Mexico is seeking a Bi-Lingual Call Center Team Lead to support agents through monitoring performance, providing training, and answering questions. Candidates should possess a high school diploma and have prior customer service experience, alongside strong communication and organizational skills. This position offers a competitive hourly wage. If you are passionate about customer service and thrive under pressure, consider joining our team to help drive operational success.