Benefit Experience (BenX) - Operations Analyst

Aon; Ciudad de México; Híbrido; MXN 735,000 - 1,103,000; Jornada completa

Descripción de la vacante

A leading global professional services firm in Mexico City is seeking a Benefit Experience Operations Senior Analyst to drive excellence within its operations team. This hybrid position involves mentoring junior analysts, managing operational processes, and contributes to significant initiatives. Candidates should have over 5 years of relevant experience and strong project management skills. The firm promotes an inclusive work environment with comprehensive benefits and opportunities for professional growth.

Servicios

Comprehensive benefits package

Global Wellbeing Days

Continuous learning opportunities

Formación

• At least five years of experience in operations or benefits administration.
• Experience delegating tasks and ensuring accountability.
• Ability to perform with limited direction in a virtual environment.

Responsabilidades

• Guide junior analysts and oversee completion of workstreams.
• Maintain accuracy and compliance with finance operations.
• Communicate proactively about project status and risks.

Conocimientos

Time and project management

Advanced MS Excel

English Proficiency Level C1

Herramientas

Microsoft Office

Descripción del empleo

Overview

Benefit Experience Operations Senior Analyst

Passionate about operational excellence and ready to elevate your career? We’re looking for a dynamic senior analyst to bring drive, expertise and leadership to our BenX operations team. You’ll be at the center of innovation, guiding both processes and people, and making a direct impact on key initiatives like BenX RFPs, annual enrollment and operational finance activities!

This full-time hybrid position is based in our Mexico City office, with flexible work options available after. The role supports multiple business areas and a phenomenal opportunity to join a collaborative and high-performing team in our Global Capability Center.

What the day will look like

As you guide more junior analysts while being responsible for the successful completion of assigned workstreams and projects, we offer the opportunity to improve your skills through our many learning workshops and coaching and mentoring. Colleagues frequently supervise critical finance operations and reporting, maintaining accuracy and compliance with regulations. We help them make connections to collaborate with colleagues across the organization and across the world, learning unique techniques and processes from their peers. Other responsibilities include:

• Communicating proactively, sharing status updates, flagging risks, and bringing up issues as needed to keep initiatives on track
• Continuously supervising and refining operational processes for efficiency and effectiveness
• Actively monitoring processes/procedures for improvement opportunities while collaborating with team leader to implement changes and conduct trainings
• Drafting and maintaining standard operating procedures (SOPs) as well as technical requirements for automation activities
• Onboarding new carriers and helping them learn about Aon

How this opportunity is different

The Aon Benefit Experience team is dedicated to leading one of Aon's rare and distinctive solutions offered to large U.S. based employers. This is where your teamwork abilities and talent to engage with coworkers worldwide will pave the way for an excellent career journey!

Skills and experience that will lead to success

Proficient individuals who excel in this role generally have at least five years of experience in operations or benefits administration. They have experience delegating to others, holding them accountable and ensuring tasks are met on time with quality, while personally performing consistently and producing quality work to deliver maximum results and efficiency. Additional skills include:

• Proven time and project management skills
• Advanced knowledge of MS Excel, including formulas and pivot tables/chart and proficient with all other Microsoft Office products
• Hard-working with the ability to perform with limited direction from senior team members in a virtual environment
• English Proficiency Level C1

While not required, experience with operational finance and technical requirements' documentation as well as in the healthcare industry and knowledge of RFPs/RFIs will help make the transition more seamless.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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