Banamex Sales Support Analyst

Citi; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global financial services company in Mexico City is looking for a Sales Support Analyst 2 to engage in client servicing and data analysis. You will validate client data, identify opportunities for process improvement, and communicate findings effectively. The ideal candidate will have a Bachelor's degree and skills in Salesforce and Power BI, along with intermediate-advanced English proficiency. Join us for an exciting opportunity to grow your career in a dynamic environment.

Formación

• 0-2 years relevant experience required.
• Industry Engineering or Business Administration preferred.
• Knowledge in business intelligence tools desired.

Responsabilidades

• Provide day-to-day client servicing and resolution of client issues.
• Validate client data in relevant systems.
• Analyze client data and provide necessary reporting.
• Identify and propose solutions for operational problems.

Conocimientos

Client servicing

Data analysis

Problem-solving

Team collaboration

Intermediate-advanced English

Educación

Bachelor's degree

Herramientas

Salesforce

Power BI

Excel (advanced)

Descripción del empleo

The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

RESPONSABILIDADES

• Identificar, proponer e implementar soluciones para problemas operativos y de servicio al cliente.
• Recopilar, limpiar y analizar datos de ventas, procesos y clientes usando sistemas internos como CRM's para identificar tendencias, patrones y áreas de oportunidad.
• Colaborar en la gestión de proyectos internos participando activamente en documentación y optimización de procesos.
• Comunicar hallazgos utilizando herramientas de Inteligencia de Negocios (OLAP/ Reporting) y servir de enlace con otros equipos para garantizar la calidad, integridad y disponibilidad de la información.

Qualifications

• 0-2 years relevant experience

REQUERIMIENTOS

• Preferentemente Ingeniería Industrial o económico-administrativo
• Conocimiento en temas de inteligencia de negocios
• Manejo de Excel avanzado (tablas dinámicas, conocimiento de macros, sharepoints, gráficos dinámicos, limpieza de datos, cruce de información)
• Conocimiento de Salesforce, Power BI
• Inglés intermedio-avanzado (hablado y escrito)
• Actitud de servicio, habilidades para comunicarse eficazmente, trabajo en equipo

Education

• Bachelor's degree

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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