Banamex Relationship Associate - 10

Citi; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa financiera internacional en Mérida, Yucatán, busca un Asociado de Relaciones para brindar servicio al cliente y resolver problemas. El candidato ideal tiene 0-2 años de experiencia y una licenciatura. Se requiere un buen conocimiento de herramientas de gestión de datos. Ofrecemos un ambiente dinámico con oportunidades de desarrollo profesional.

Formación

• 0-2 años de experiencia relevante.
• Conocimiento en atención al cliente.
• Licenciatura completa.

Responsabilidades

• Proveer servicio al cliente y resolver problemas a tiempo.
• Validar datos y documentación del cliente.
• Coordinar con departamentos internos para satisfacer necesidades del cliente.
• Analizar datos de clientes y proporcionar informes.

Conocimientos

Atención al cliente

Resolución de problemas

Análisis de datos

Educación

Licenciatura en economías, administración, acturía o ingeniería afines

Herramientas

Ondemand

Admwin

Dictanet

CDM

Platino

Citirisk

Descripción del empleo

Overview

The Relationship Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.


• Validates client data and documentation in relevant systems.


• Takes the lead to coordinate and follow-up across internal departments to solve client needs.


• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.


• Analyzes client data and provides reporting as needed.


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years relevant experience

Education

• Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Lic. Económico Administrativas, Actuaria, Ingenierías a fines (100% de créditos)

Experiencia: en atención a clientes

Conocimientos: ondemand, admwin, dictanet, cdm, platino, citirisk (si es interno).

Job Family Group: Commercial and Business Sales

Job Family: Commercial Sales Support

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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