Automotive Hotline Technician and Trainer

TecAlliance; Naucalpan de Juárez; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive solutions provider seeks an Automotive Hotline Technician and Trainer to provide remote support and training in automotive electronics. Candidates should have a strong technical background, fluency in Spanish and English, and a minimum of 3 years of experience diagnosing vehicle electronic systems. This role is remote with a Monday to Friday schedule and offers competitive compensation.

Servicios

Unlimited term employment contract

Competitive compensation

Travel expenses reimbursement

Formación

• Minimum 3 years of hands-on experience with advanced diagnostics of vehicle electronics.
• Proven experience diagnosing faults in modern automotive electronic systems.

Responsabilidades

• Deliver remote support to automotive workshop technicians.
• Conduct technical training sessions focused on automotive electronic systems.
• Communicate with customers professionally and empathetically.

Conocimientos

Diagnosis of vehicle electronics

Technical training delivery

Automotive communication protocols

Diagnosing automotive electronic systems

Fluent in Spanish

Fluent in English

Educación

Technical background in automotive electronics

Herramientas

Oscilloscopes

Multimeters

Diagnostic software

Descripción del empleo

About Us

AutoTecnic, now proudly part of TecAlliance, brings decades of hands-on automotive expertise to the global aftermarket community. TecAlliance is a leading provider of data and digital solutions for the automotive aftermarket, and our integration with AutoTecnic strengthens our commitment to delivering exceptional technical support and training services. Together, we empower workshop professionals with cutting-edge diagnostics, repair guidance, and technical training, driving forward innovation in vehicle servicing across Latin America and beyond.

Position Summary

As an Automotive Hotline Technician and Trainer, you will serve as a key technical resource for workshop professionals. You’ll guide technicians remotely to resolve complex vehicle electronic issues, provide diagnostic advice, and deliver training sessions focused on modern vehicle systems. Your expertise will directly support our mission to enhance workshop performance and customer satisfaction through technical excellence.

Key Responsibilities

• Deliver remote support to automotive workshop technicians, guiding them through complex diagnostics and repairs.
• Conduct technical training sessions focused on automotive electronic systems.
• Communicate with customers professionally and empathetically, offering clear and effective solutions.
• Contribute to a collaborative and supportive team environment.
• Continuously seek opportunities to learn and stay up to date with the latest vehicle technologies.
• Demonstrate punctuality and adhere to the defined working schedule.
• Uphold TecAlliance and AutoTecnic values in all customer and team interactions.

Required Qualifications

• Education: Technical background in automotive electronics, electromechanics, or vehicle engineering.
• Experience: Minimum 3 years of hands-on experience with advanced diagnostics of vehicle electronics.
• Technical Skills:
• Proven experience diagnosing faults in modern automotive electronic systems.
• Proficiency with oscilloscopes, multimeters, diagnostic software, workshop manuals, and interpreting wiring diagrams.
• Strong understanding of vehicle communication protocols.
• Language Proficiency: Fluent in Spanish and English.

Preferred Qualifications

• Prior experience in remote technical support or delivering technical training.

Tools & Systems

• Oscilloscopes, multimeters, diagnostic software
• Workshop manuals and vehicle wiring diagrams

Key Success Indicators

• Deepened expertise in diagnosing electronic system faults
• Mastery of emerging vehicle technologies and diagnostic tools

Working Conditions

• Work Location: Remote
• Schedule: Monday to Friday, 7:00 AM – 4:00 PM (1-hour lunch)
• Travel: Minimal, if any
• Legal Requirement: the country where the employee resides and performs their work. (No visa sponsorship or relocation assistance available)

Team & Collaboration

• Collaborate closely with a small technical team (3 colleagues)
• Report directly to the Director of AutoTecnic Corp.
• Work cross-functionally with broader TecAlliance teams when necessary

Compensation & Benefits

• Unlimited term employment contract (6-month probation period)
• Competitive compensation
• Travel expenses reimbursed in accordance with company policy