Austin-Based Clinical Research Customer Success Pro

HealthKey (YC W25); Chihuahua; Presencial; MXN 1,097,000 - 1,464,000; Jornada completa

Descripción de la vacante

A healthcare technology company in Mexico is seeking a Customer Success Manager to lead customer onboarding for clinical trials and ensure successful usage of their platform. The role demands a strong customer-focused mindset and the ability to navigate various healthcare experiences. Ideal candidates should have experience in clinical roles and a proactive approach to customer success. Competitive compensation including salary and equity with health benefits is offered.

Servicios

Competitive salary + equity

Health and vision insurance

Paid time off (PTO)

Formación

• 2+ years as a Clinical Research Coordinator or in a clinical role.
• Proactive in identifying gaps, proposing solutions, and owning outcomes.
• Genuine care for customer success and energy from problem-solving.

Responsabilidades

• Onboard new customers and guide teams through implementation.
• Setup clinical trials and translate protocols into the platform.
• Monitor customer health and proactively address issues.

Conocimientos

Customer obsession

High agency

Clinical experience

Communication skills

Herramientas

SQL knowledge

Descripción del empleo

A healthcare technology company in Mexico is seeking a Customer Success Manager to lead customer onboarding for clinical trials and ensure successful usage of their platform. The role demands a strong customer-focused mindset and the ability to navigate various healthcare experiences. Ideal candidates should have experience in clinical roles and a proactive approach to customer success. Competitive compensation including salary and equity with health benefits is offered.