Associate Shared Services Analyst

Ball; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en fabricación de envases busca un Analista de Servicios Compartidos en Querétaro, México. El candidato ideal contará con habilidades en organización y atención al cliente, así como fluidez en inglés. Las responsabilidades incluyen la gestión de cuentas por cobrar y la mejora de procesos. Se ofrece un ambiente colaborativo y oportunidades de desarrollo profesional.

Formación

• Se requiere fluidez en inglés, tanto escrito como verbal.
• 1-3 años de experiencia relevante en el rol es preferible.
• Se prefiere experiencia laboral en el área funcional.

Responsabilidades

• Realizar seguimiento con clientes respecto a facturas pendientes.
• Mantener registros precisos de problemas e interacciones con clientes.
• Investigar causas raíz de problemas y determinar resoluciones efectivas.

Conocimientos

Organización

Atención al cliente

Comunicación efectiva

Análisis

Resolución de problemas

Educación

Licenciatura en Negocios o campo relacionado

Herramientas

SAP

Microsoft Suite

Descripción del empleo

Overview

Avance en su carrera en Ball, líder mundial en la fabricación de envases de aluminio sostenibles. ¡Logre cosas extraordinarias cuando se una a nuestro equipo y marque la diferencia en su desarrollo profesional, la comunidad y en todo el mundo!

Primary purpose of the position: The Shared Services Analyst (Accounts Receivable Specialist) is responsible for executing specific subprocesses within the accounts receivable function. This includes maintaining accurate customer account records, conducting account reconciliations, managing collections, and ensuring proper documentation related to in payments. The role requires strong organizational and communication skills to facilitate efficient payment collection. The Analyst's responsibilities encompass resolving issues, managing documentation, engaging with internal and external stakeholders, identifying opportunities for process improvements, and maintaining accountability. Analysts are integral to the effective operation of the Global Business Services (GBS) Delivery Centres, contributing as high-performing team members within the end-to-end process workflow.

Essential Responsibilities

• Follow up with customers regarding outstanding invoices in a timely and professional manner.
• Maintain accurate and organized records of customer issues and interactions.
• Monitor and resolve payment discrepancies efficiently and accurately.
• Investigate the root causes of issues by collecting and analysing data, and determine effective resolutions in a timely manner. Escalate issues to appropriate stakeholders as necessary.
• Serve as the primary contact for daily operational tasks, including responding to inquiries, resolving issues, and providing relevant analysis.
• Engage constructively with team members and internal and external customers to ensure high-quality service and outcomes.
• Foster a collaborative team environment by promoting teamwork, accountability, effective communication, and supporting additional project initiatives.
• Proactively identify process inefficiencies and recommend improvements to enhance operational performance and quality. Participate in process improvement initiatives as appropriate.
• Comply with organizational standards, maintain accurate records and documentation, and follow Standard Operating Procedures (SOPs) to ensure compliance with SOX and other regulatory requirements, where applicable.
• Perform additional responsibilities related to the above tasks as assigned by the employer.

Position Requirements & Competencies

Professional & Education Qualification

• Bachelor's degree in Business or related field; equivalent work experience in functional area may be substituted
• Preferred job related experience in functional area is required.
• 1-3 years of relevant experience in role.

Skills

• Strong skills in organization, multi-tasking, consistent accuracy, customer service, effective communication, analysis, problem solving
• Quick to learn new tasks, develop skills, and adopt change
• Advanced language skills to include fluency in English, both written and verbal

Knowledge

• Preferred SAP and/or JDE experience
• Strong proficiency in Microsoft Suite

Languages

Essential: Fluent in English, both written and verbal

Other Requirements

• Team Focus: Cooperatively works with others to achieve shared goals
• Initiative: Resourceful to get things done and take pride in ownership
• Action Orientation: Takes action on challenges and brings a can-do attitude
• Decision Making: Uses business knowledge, analytical thinking, and judgement to make high quality decisions in complex and ambiguous circumstances
• Technical Savvy: Keeps apprised of technology and digital advancements that enhance process improvements and outcomes

Ball Corporation es un empleador que ofrece igualdad de oportunidades. Alentamos activamente las solicitudes de todos, independientemente de su género, edad, etnia, religión, habilidad u orientación.

Cuando te unes a Ball, perteneces a un equipo de más de 16 000 miembros en todo el mundo. Nuestros productos van desde latas, vasos hasta botellas de aerosol de aluminio infinitamente reciclables, que permiten a nuestros clientes contribuir a un mundo mejor.

Cada uno de nosotros tiene un profundo compromiso con la diversidad y la inclusión, que es la base de nuestra cultura de pertenencia.

Todos en Ball están marcando la diferencia al hacer lo que amamos. Porque lo que creamos puede cambiar, pero lo que siempre haremos es la diferencia.

Tenga en cuenta que el título del trabajo anunciado puede variar del título del trabajo en el contrato debido a la estructura local del título del trabajo y los sistemas globales de recursos humanos.

No agencies please.