Askhr Representative

Brambles Group; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking an HR Specialist in Xico, Veracruz. This role involves providing essential HR support including compensation, payroll, and employee inquiries. The HR Specialist will ensure high-quality service delivery and maintain data integrity within systems. Ideal candidates will have a minimum of 1 year of HR experience, strong Microsoft skills, and a background in employee support. Join a diverse and empowering environment with opportunities for growth and collaboration.

Servicios

Hybrid Work Model

Diverse work environment

Formación

• Minimum of 1-year experience in HR policies and procedures.
• Experience with end-user employee support or call center experience.
• Demonstrated experience in employee interaction and service.

Responsabilidades

• Provide HR process information and guidance to employees.
• Support first contact case resolution utilizing HR Knowledgebase.
• Coach callers in the use of self-service.
• Maintain data and system integrity.

Conocimientos

Employee service

Analytical skills

Communication skills

Problem-solving skills

Organizational skills

Educación

Bachelor's degree in Human Resources

Associates Degree with 2 years' experience

Herramientas

Microsoft Office

Workday

Descripción del empleo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you?

You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability.

You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description : Position Purpose

The AskHR Specialist will provide benefit, compensation, payroll, and related HR process information and guidance to employees, managers, and HRBPs.

Support includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies / programs.

In addition, will be responsible for supporting data processing.

Major / Key Accountabilities

• Triage call based upon inquiry to determine level of urgency and specific issue.
• Demonstrate broad HR / Payroll knowledge, as pertains to the various companies, providing employees with relevant information, policy explanation and navigation support.
• Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
• Provide high touch employee service that meets expected service levels and business performance goals.
• Coach callers in the use of self-service.
• Support the integrity of employee records and Workday data.
• Perform transactional work and data entry as required, while maintaining data and system integrity
• Document inquiries within the case management tool.

Transfers case to next tier or direct caller to third party vendor if appropriate.

• Provide follow up communication to employees to ensure satisfaction and case resolution.
• Properly document employee contact information and employee notes regarding interaction.
• Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
• Identify and report any call trends or product trends to the AskHR Manager.
• Provide feedback on employee issues and the knowledgebase so that management can address and improve tools.
• Participate in scheduled and ad hoc training in order to improve policy and process acumen.
• Support mass mail initiatives, open enrollment and special projects, as assigned.

Qualifications

• Bachelor's degree in Human Resources or Associates Degree with 2 years' experience in a Human Resources related area

Experience

• Minimum of 1-year experience in the administration and explanation of HR policies / procedures
• Strong Microsoft skills
• Experience with end user employee support or other call center experience desired
• Minimum of 1 year HRIS experience, preferably Workday desired

Skills and Knowledge

• Demonstrated experience interacting with employees at all levels and providing excellent employee service
• Strong analytical and problem-solving skills
• Strong attention to detail, organizational and follow through skills
• Strong communication skills
• Ability to handle and manage multiple assignments and projects while effectively balancing schedules and ad hoc requests
• Knowledge of general HR policies / programs and the ability to communicate such in a concise way to employees.
• Excellent telephone manner with clear, concise and professional communication skills

Languages

• English and Portuguese, Spanish

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.