Area Manager, Last Mile

Amazon; Cuauhtémoc; Presencial; MXN 450,000 - 600,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is looking for an Area Manager in Cuauhtémoc, Mexico. The ideal candidate will manage last-mile operations, ensuring productivity in delivering Amazon orders. Responsibilities include managing vendor relationships, setting operational goals, and problem-solving performance issues. A bachelor's degree or equivalent is required, along with 3 years of managerial experience. This is a full-time role with a flexible schedule, offering opportunities to develop leadership in an expanding environment.

Formación

• Bachelor's degree or equivalent OR 2 years of Amazon experience.
• Work a flexible schedule, including weekends and holidays.
• 3 years of general experience.
• Fluency in English.
• 3 years as a people manager.
• Ability to deal with ambiguity and changing priorities.
• Demonstrated ability to develop leaders.

Responsabilidades

• Manage the delivery of Amazon orders.
• Drive operational goals and metrics.
• Communicate vision to the team.
• Present metrics to senior leadership.
• Problem-solve performance gaps.
• Hire and develop talent.
• Coordinate with business partners.
• Lead process improvement initiatives.

Conocimientos

Sales Experience

Direct Sales

Retail Experience

Hospitality Experience

Management Experience

Process Improvement

Outside Sales

Team Management

Kaizen

Leadership Experience

Public Speaking

Supervising Experience

Educación

Bachelor’s degree or equivalent

MBA or similar

Descripción del empleo

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. These key roles help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

We are seeking an Area Manager to lead last‑mile operations in one of our Delivery Stations.

Your responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers subject to ever‑rising volume and complexity operating on a 24/7 basis.
• Managing day‑to‑day relationships with multiple Delivery Service Providers (DSPs).
• Driving operational goals and metrics for your Delivery Station, communicating the vision to your team.
• Presenting operational metrics regularly to the senior leadership team.
• Problem‑solving for closing gaps between performance and goals.
• Hiring and developing top talent. Creating and implementing a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Working with key business partners such as Transport & Sortation DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering.

The OTR team focuses on meeting our customers' expectations by providing first‑class delivery services while liaising with multiple stakeholders to do so.

The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region.

Key job responsibilities

Setting and communicating the strategy and performance goals while ensuring productivity on route is maximized through training, analysis, and feedback of performance data on a periodic basis.

Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.

Proactively identifying and leading process improvement initiatives and Lean tools.

Cross functional coordination and task tracking

Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.

Strategic planning and forecasting to appraise performance and problem resolution.

Ability to manage multiple complex projects simultaneously

Management and execution of cross‑functional projects or components of large programs, including data gathering, manipulation, and analysis, forward‑looking supply‑chain approaches, and communication of insights & recommendations.

Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.

Ensuring procedures are followed for safety, building security, and product loss prevention.

Qualifications

• Bachelor’s degree or equivalent OR 2 years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 3 years of general experience.
• English fluency.
• 3 years as a people manager.
• MBA or similar.
• Ability to deal with ambiguity.
• Ability to deal with changing priorities.
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required Experience: Manager

Key Skills

• Sales Experience
• Direct Sales
• Retail Experience
• Hospitality Experience
• Management Experience
• Process Improvement
• Outside Sales
• Team Management
• Kaizen
• Leadership Experience
• Public Speaking
• Supervising Experience

Employment Type: Full‑Time

Experience: years

Vacancy: 1