Application Support Specialist - SON (Self-Organizing Network)

Amdocs; Región Centro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A major software company in Mexico is seeking an Application Support Specialist to deliver L2 operational support for telecom applications, primarily SON modules. Responsibilities include incident resolution, debugging, and collaborating with various teams to ensure efficient services. The position demands expertise in Python and Linux, along with experience in telecom projects. This role offers an opportunity to work with advanced technologies and diverse teams, fostering professional growth.

Servicios

Valuable experience with software integrative systems

Exposure to advanced market technologies

Formación

• Proficient in Python programming for automation and data handling.
• Proven Linux administration experience including troubleshooting and security.
• Experience in application support or telecom operations for 4–6+ years.

Responsabilidades

• Provide engineering expertise to fix software solutions and configurations.
• Investigate and debug issues, providing fixes and workarounds.
• Analyze production issues to outline corrective actions.

Conocimientos

Python programming

Linux administration

Telecom projects knowledge

Herramientas

ServiceNow

OpenShift

Kubernetes

Descripción del empleo

Job ID: 207101
Required Travel : Minimal
Managerial - No
Location: :Mexico-Guadalajara (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Application Support Specialist delivers L2 operational support for telecom applications—primarily SON (Self-Organizing Network) modules—within a RAN-focused environment.

You will handle incident resolution, RCA, performance tuning, release support, and automation using Python and Linux, collaborating with L1/L3 teams, developers, vendors, and network operations to ensure resilient, SLA-compliant services.

What will your job look like?

• Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
• Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Analyze production issues from the business and application/code perspective and outlines corrective actions.
• Technical focal point with other teams to resolve cross product/solution issues.
• Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
• Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
• Contribute in meeting various SLA’s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
• Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
• Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.

All you need is...

Mandatory Requirements

• Proficient in Python programming (automation, tooling, data handling).
• Proven Linux administration experience (troubleshooting, performance, security).
• Exposure to telecom projects with a solid understanding of RAN architecture (cells, sectors, handovers, KPIs, interfaces).

Required Skills & Experience

• 4–6+ years in application support or telecom operations (preferably L2).
• Strong troubleshooting and analytical skills; confident working in SLA-driven environments.
• Familiarity with logs/metrics tracing, dashboards, and alerting; experience reducing MTTR.
• Experience with ITSM tools (ServiceNow) and disciplined change management.
• Ability to work in a 24×7 support model with rotational on-call and vendor coordination.

Preferred Qualifications (Nice to Have)

• Hands-on SON module experience (optimization, parameter management, performance KPIs).
• Knowledge of OSS/BSS interfaces, northbound/southbound integrations, and APIs.
• Exposure to cloud-native app deployments (OpenShift/Kubernetes) and container basics.
• Basic database skills (SQL/NoSQL, Snowflake) for querying application telemetry.
• Telecom vendor ecosystem familiarity and scripting for data pipelines or reporting.

Why you will love this job:

• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce