Apparel Brand Specialist, Softlines

Amazon; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico City is seeking a Brand Specialist to drive brand growth and enhance customer experience. The role requires strong analytical skills, account management experience, and proficiency in English and Spanish. Responsibilities include vendor management, online marketing, and in-stock management. The ideal candidate will contribute to improving product portfolios and customer satisfaction.

Formación

• 1+ years of account management, project or program management or buying experience.
• Experience in process improvement.
• Experience managing large amounts of data.

Responsabilidades

• Lead relationships with Vendors to define and improve customer selection.
• Develop marketing and merchandising plans to enhance customer experience.
• Track purchase orders and investigate late deliveries.

Conocimientos

Analytical skills

Relationship management skills

Organizational skills

Communication skills

Problem-solving skills

Educación

Bachelor's degree

Herramientas

Google Analytics

SQL

HTML

Descripción del empleo

Overview

Amazon Mexico Soft-lines Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As a Brand Specialist, you'll own selected brands to help drive growth and help deliver a best-in-class customer experience on Amazon.com.mx.

You’ll be responsible for looking after brands´ product portfolio, contributing to improvements in the user experience for customers and creating detailed monthly reports on performance. You’ll lead presentations and planning sessions with vendors and act as the main point of contact for them.

You will also provide support to drive growth through detailed analysis of business inefficiencies and identifying solutions; proposing changes to operational processes; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns.

To achieve success as a Brand Specialist, you will have strong analytical skills as well as relationship management and organizational skills. You will also be comfortable picking up new technologies and skills quickly. You'll be a problem solver, identifying issues or opportunity areas to then create plans to find resolutions. You\'ll have strong communication skills and a proven track record of building positive working relationships.

As a Brand Specilaist, you will be fully involved in all business functions of your brands, including onsite marketing, vendor relation management and in-stock management. Some of the tasks associated with these functions include:

• Online marketing: improving product page data, developing marketing and merchandising plans, improving customer experience onsite, helping generating traffic and sales
• Vendor management: help growing selection of products to sell on Amazon, on-boarding new vendors, identifying and resolving pricing issues
• In-stock management: tracking purchase orders, investigating late deliveries, resolving order rejections, working with vendors on PO automation.

Key job responsibilities

• Lead relationships with Vendors to 1) define and improve customer selection - Offer the best products 2) lead conversations to offer affordable or attractive value to consumers and sustain healthy vendor relationships.

Qualifications

• 1+ years of account management, project or program management or buying experience
• Bachelor\'s degree
• Experience using analytical specific tools such as Google Analytics, SQL or HTML
• Speak, write, and read fluently in English
• Speak, write, and read fluently in Spanish
• Experience in process improvement
• Experience managing large amounts of data

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