AI Architect

Genesys; Ciudad de México; Presencial; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a Genesys AI Architect to bridge AI product management with customer-facing teams. This role demands deep technical expertise in AI, exceptional communication, and a talent for translating complex capabilities into business value. Responsibilities include supporting pre-sales activities, designing AI solutions, and interfacing with CIO/CTO-level stakeholders. The ideal candidate will have hands-on experience with AI technologies and a strong track record in customer integrations.

Formación

• Hands-on experience with modern AI technologies including ML, NLU/NLP, and advanced prompt engineering.
• Strong ability to deliver compelling technical demonstrations.
• Proven success in partnering with sales teams.

Responsabilidades

• Leverage expert knowledge of Genesys AI capabilities to articulate product value.
• Design and prototype innovative AI use-case accelerators.
• Support pre-sales activities like product demonstrations.

Conocimientos

AI technologies

Presentation skills

Customer integration

Technical feedback

Process optimization

Descripción del empleo

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform accelerates growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and collaborate to succeed. While we offer great benefits and perks, our employees have the independence to make a larger impact and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys AI Architect in LATAM serves as a critical connector between Genesys AI product management and customer‑facing teams. The role enables the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions—including Agentic Virtual Agents—by engaging in sales cycles with strategic technical leadership and differentiated AI expertise. This role requires a blend of deep AI technical acumen, exceptional communication skills, and the ability to translate complex capabilities into clear, actionable business value.

Key Responsibilities

• Leverage expert‑level knowledge of Genesys AI capabilities—including predictive AI, Agentic Virtual Agents, and Copilot—to articulate and demonstrate product value to customers and prospects.
• Design and rapidly prototype innovative AI use‑case accelerators and solution patterns that highlight the differentiated value of Genesys AI.
• Support pre‑sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
• Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer‑driven enhancements.
• Develop engaging technical assets, deep‑dive demonstrations, workshops, and other content to support and enable Genesys and partner field teams.
• Influence CIO/CTO‑level stakeholders and position Genesys, particularly its AI and Agentic Virtual Agent capabilities, as integral to an organization’s broader IT and transformation strategy.

Requirements

• Intellectual curiosity: a genuine passion for rapidly learning and unlearning in a field that evolves weekly, serving as the focal point for technical intelligence and actively tracking the AI landscape (big tech, emerging startups, open‑source community) to anticipate disruptions and identify business opportunities.
• Hands‑on experience with modern AI technologies—including ML, NLU/NLP, LLMs, and advanced prompt engineering techniques.
• Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
• Demonstrated success partnering with sales teams to understand customer challenges and provide AI‑focused technical solutioning.
• Expertise in integrating Genesys AI solutions with customer technology ecosystems and the broader Genesys Cloud platform.
• Ability to identify opportunities for process optimization and recommend AI‑driven solutions that enhance customer outcomes and operational efficiency.
• Strong understanding of Genesys architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities.
• Proven ability to influence CIO/CTO decision‑makers.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI‑powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise. This enables organizations to drive customer loyalty, growth, and retention while increasing operational efficiency and teamwork across human and AI workforces.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application, you may contact us at [e-mail]. We will provide an alternative method for applying. You can expect a response within 2‑4‑48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodations—such as application follow‑ups or resume submissions—may not receive a response.

Equal Opportunity Employment

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Employment Information

Required Experience: Staff IC

Employment Type: Full‑Time

Experience: years

Vacancy: 1