Account Support Specialist

Inhabit; Hermosillo; Presencial; MXN 465,000 - 653,000; Jornada completa

Descripción de la vacante

Inhabit is seeking an Account Support Specialist in Hermosillo, Sonora. This role focuses on driving customer relationships and providing exceptional support for our vacation rental software. The ideal candidate is a motivated self-starter with strong communication skills and a passion for customer service.

Formación

• 3+ years as an account manager or 2+ years in property management or IT.
• Experience in customer service and excellent communication skills.

Responsabilidades

• Respond to tickets and phone calls, understanding client needs.
• Provide technical expertise and ongoing training to software users.
• Troubleshoot and resolve software issues for assigned customers.

Conocimientos

Customer service

Time management

Problem-solving

Communication

Educación

Bachelor’s degree

Descripción del empleo

Description

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit

About Streamline Vacation Rental Software

We are the industry leader in vacation rental software. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.

If you’re interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you’ve come to the right place.

Job Description

As an Account Support Specialist, you will drive the customer's relationship that the sales team has already established. The customer will rely on your expertise to ensure a successful experience with the Streamline Vacation Rental Software. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation, and anything they need.

We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.

Functions And Responsibilities

• Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
• Provide technical expertise and ongoing training to our software users.
• Support customers by providing impeccable service phone and/or email.
• Build and maintain relationships with customers by providing exceptional customer service, applying strong problem-solving and technical IT support.
• Troubleshoot, investigate and resolve software issues and concerns that assigned customers report.
• QA testing for possible bugs.
• Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
• Handle day-to-day operations and follow-ups for a specific group of assigned clients.
• Review and analyze data regularly to ensure all services are set up and utilized correctly.
• Proven ability to multitask, work under pressure and build ongoing relationships with customers.
  
  
  

Qualifications

Minimum Qualifications

• 3 + years of experience as an account manager, and/or 2 + years of experience in the property management industry and/or 2 + years of experience in software and/or IT industry.
• Experience in the Property Management Industry helpful
• Customer service experience
• Excellent time management and organizational skills
• Quick learner, detail oriented, and collaborative friendly team player
• Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
• Happy, friendly and approachable individual
  
  
  

Education Requirements

• Bachelor’s degree or comparable experience
  
  
  

Location

• Hermosillo, Sonora, Mexico
  
  
  

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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