Account Manager (Remote, Los Cabos)

OpenTable; México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An online restaurant management platform is seeking an Account Manager to support restaurants throughout their customer lifecycle. The ideal candidate will have strong experience in account management within a restaurant or hospitality environment, be capable of fostering relationships, and possess excellent communication skills. This position entails regular travel in the Mexico market and the United States, requiring a US Visa.

Servicios

Work from almost anywhere for 20 days per year

Company-paid therapy sessions

Generous paid vacation

Leadership development programs

Travel discounts

Christmas Bonus - 30 days

Private health, dental, and life insurance

Monthly social events

Formación

• Experience in account management or restaurant/hospitality.
• Ability to understand restaurant business objectives.
• Strong writing and presentation skills.
• Knowledge of Google Suite; HTML is a plus.
• Fluency in English.

Responsabilidades

• Manage customer relationships with restaurants.
• Optimize reservation flow in restaurants.
• Track activity in Salesforce.
• Educate operators on industry trends.
• Lead restaurant retention initiatives.

Conocimientos

Account management experience

Understanding of restaurant operations

Customer service skills

Analytical skills

Interpersonal skills

Organizational skills

Herramientas

Google Suite

Salesforce

Descripción del empleo

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Position

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. From bringing the restaurants on to the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer.

*This is not a sales position.

In This Role

• Cultivate and build upon existing high‑level relationships to serve as a trusted advisor to Restaurants.
• Assist restaurant management with configuration to optimize reservation flow.
• Complete detailed report templates on the installation for Technical Support staff at OpenTable.
• Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
• Achieve company goals and sales objectives set quarterly.
• Place OpenTable reservation links on customer restaurant websites.
• Track weekly meeting activity in Salesforce.
• Monthly meetings with Elite members.
• Act as an advocate for restaurant customers and resolve cross‑functional issues.
• Act as the high‑level point of contact for restaurant customer concerns.
• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs.
• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades.
• Educate operators about trends in the industry and offer rare insight.
• Lead restaurant retention rate; aid in the re‑signing of customers with expired contracts.

Please Apply If

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills.
• A good listener, capable of understanding the restaurant's business objectives.
• Deep expertise in restaurant operations and management experience working in the restaurant market; ability to work across many departments to take on problems and achieve results.
• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities.
• Ability to manage objections and comfortable with a consultative sales approach.
• Confident in the delivery of training and speaking in front of groups.
• Excellent social and planning skills: task prioritization, effective time management.
• Strong writing, presentation and interpersonal skills.
• Analytical and data‑driven approach for making and supporting business decisions.
• Knowledge of Google Suite, basic web design or HTML is a plus.
• Valid driving license and transportation (all business related travel expenses reimbursed). appreciate working in an unstructured and forward‑thinking environment.
• You speak English fluently.

This role requires regular travel in the Mexico market and the United States. A US Visa is required for this position.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year.
• Focus on mental health and well‑being:
  • Company‑paid therapy sessions through SpringHealth.
  • Company‑paid subscription to Headspace.
  • Company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!)
• Paid parental leave.
• Generous paid vacation + time off for your birthday.
• Focus on your career growth:
  • Development Dollars.
  • Leadership development.
  • Access to thousands of on‑demand e‑learnings.
• Travel discounts.
• Employee Resource Groups.
• Christmas Bonus - 30 days.
• 20 days of paid time off a year.
• Private health, dental, and life insurance.
• Monthly social events and happy hours.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications – via calls, Slack messages, or emails – outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.