Account Manager, Mx RVR

Amazon; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico is seeking an experienced Account Manager to facilitate vendor onboarding in its retail division. The ideal candidate will possess a Bachelor's degree and at least 2 years of experience in sales/account management and digital advertising. Strong communication skills and proficiency in Excel are essential. The role involves building relationships with new vendors and ensuring seamless onboarding to enhance product selection on the platform.

Servicios

Flexible hours

Career growth opportunities

Mentorship programs

Formación

• 2+ years in sales or account management.
• 2+ years in digital advertising and client-facing roles.
• Fluent in English (reading, writing, speaking).

Responsabilidades

• Identify POCs for approved brands for the vendor program.
• Present vendors with the conditions of the commercial relationship.
• Address inquiries and technical issues during onboarding.
• Ensure HS ASINs are added to vendor catalogs.
• Inform vendors about Amazon Mexico programs and services.
• Measure success based on task performance and input metrics.

Conocimientos

Customer obsession

Problem-solving

Process optimization

Strong communication skills

Educación

Bachelor's degree

Herramientas

Excel

Descripción del empleo

As an Account Manager within the Retail Business Services (RBS) Retail Vendor Recruitment (RVR) Team, you will have the opportunity to shape and execute onboarding plans for new vendors at Amazon Mexico in the 1P division. The RBS RVR team seeks a bright, customer-obsessed, data-driven, and creative candidate.

The ideal Account Manager is an effective listener, communicator, and problem-solver with strong skills in process optimization and systems thinking. You will interact directly with new vendors to onboard them, aiming to enhance product selection on amazon.com.mx.

You will utilize various communication skills and collaborate across departments to increase product selection and add value for customers. Your focus will be on growing our business through onboarding new vendors and expanding our vendor partnerships.

You will support vendors operationally, conducting root cause analysis of issues and identifying opportunities to improve their progress. This role involves transactional, hands-on activities.

Key responsibilities

1. Identify relevant points of contact (POCs) for approved brands to present the program for becoming a 1P vendor at Amazon.
2. Present vendors with the conditions of the commercial relationship, following Amazon Mexico guidelines.
3. Address inquiries and technical issues during onboarding, including brand registry, catalog creation, logistics setup, and invoicing.
4. Ensure HS ASINs are added to vendor catalogs to meet annual goals.
5. Inform vendors about Amazon Mexico programs and services, such as S&S, B2R, and Amazon Business, to optimize operations.
6. Measure success based on task performance and input metrics.

About the team

Our inclusive culture values diversity and inclusion, reinforced by Amazon’s 14 Leadership Principles. We promote ongoing learning, respect work-life balance with flexible hours, and support career growth through mentorship and diverse projects.

Minimum qualifications

• Bachelor's degree
• 2+ years in sales or account management
• 2+ years in digital advertising and client-facing roles
• Experience with Excel and data analysis
• Fluent in English (reading, writing, speaking)
• Experience analyzing account performance metrics
• Relationship management experience in tech, startups, or SaaS platforms

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