Account Manager

1840 & Company; Ciudad de México; A distancia; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A global leader in BPO services is seeking an experienced Account Manager to work remotely in Mexico. The role involves cold calling new prospects, managing customer needs, and achieving sales objectives. Ideal candidates will have 2-3 years of experience in sales and account management, along with strong communication and organizational skills. This position offers the chance to work with a dedicated team and leverage your expertise in a dynamic environment.

Formación

• Minimum 2-3 years of sales, account management, and customer service experience.
• Excellent written, verbal, and interpersonal communication skills in English (C1 Level).
• Proven track record of cold calling to acquire new business.

Responsabilidades

• Cold calling to proactively pursue new prospects.
• Meet and exceed monthly sales performance goals.
• Manage and understand each customer’s needs.

Conocimientos

Sales experience

Customer service skills

Communication skills in English

Organizational skills

Cold calling experience

Herramientas

Microsoft Office

Teramind

Descripción del empleo

We are seeking remote Account Manager to join our team in Mexico.

Responsibilities

• Cold calling to proactively pursue new prospects to grow the customer base.
• Meet and exceed monthly sales performance goals by servicing existing accounts, obtaining orders, upselling, and establishing new accounts.
• Focus sales efforts by using reports to analyze existing and potential sales opportunities.
• Meet all sales objectives and handle all aspects of completing a sale including paperwork.
• Continually manage daily, weekly, and monthly sales forecasts and prospects using company software, and produce weekly reports.
• Resolve customers’ complaints by investigating problems, developing solutions, and making recommendations.
• Manage and understand each customer’s needs to build strong long-term relationships.
• Maintain long-term relationships with customers.
• Consistent communication with long-term customers.
• Develop and maintain positive relationships with support departments (warehouse, customer service, and accounting).
• Coordinate in-store sales training with vendors and customers.
• Attend vendor training to increase product knowledge.
• Deliver ongoing exceptional customer service with your accounts.

Requirements

• Minimum 2-3 years of sales, account management, and customer service experience
• Excellent written, verbal, and interpersonal communication skills in English (C1 Level).
• Ability to communicate and hold conversations with decision-makers.
• Preferably from a wholesale distribution, retail, and/or manufacturing background (with over 1000 SKUs).
• Experience with Business-to-Business sales; Retail sales experience is a plus.
• Capacity to sell wholesale physical products.
• Proven track record of cold calling to acquire new business.
• Strong customer service skills and the ability to create and maintain long-term relationships with clients.
• Extremely well organized and detail-oriented with excellent time management in a fast-paced work environment.
• Ability to develop in-depth knowledge about products and markets.
• Proficient in Microsoft Office.
• The candidate must be amenable to use Teramind.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-MA1