2025-3009 | Mexico - Remote WFH Freelancer as a Customer Service Rep - Omni

Pho Prime, LLC; Zacatecas; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading customer service provider is seeking remote Customer Service Representatives. In this role, you'll assist customers through phone and possibly chat or email. The ideal candidate should be fluent in English and Spanish, possess strong communication skills, and have a reliable computer and internet setup. Enjoy competitive pay and the flexibility to create your own schedule.

Formación

• Fluent in English and Spanish (B1 level or higher).
• Must have a personal computer with Windows 10 or 11.
• Experience in customer service is essential.

Responsabilidades

• Interact with customers through inbound phone calls.
• Assist customers with their needs via chat or email if necessary.
• Schedule flexible working hours.

Conocimientos

Exceptional written and verbal communication skills in English and Spanish

Proven track record in customer service

Attention to detail

Friendly and professional demeanor

Self-motivated and proactive mindset

Proficient in using technology

Herramientas

Personal computer with a minimum of 8GB RAM

Wired USB headset with microphone

High-speed wired internet

Descripción del empleo

2025-3009 | Mexico - Remote WFH Freelancer as a Customer Service Rep - Omni Address MX

Job Description

Please apply from alaptopordesktop.Three things to DECIDE if contract work is for you:

• Set your own schedule
• Get paid
• Enjoy the Freelance life

What Omni looks for in INDEPENDENT Contractors:

• 🏡 Work from home
• 🚗 No hassles of commuting
• 📆 Schedule your own hours
• 🙌 Work when it's convenient for you

About our application process

Click the "Apply Now" button and complete your profile. As part of the application process, you'll take a typing and computer skills assessment, we’ll evaluate your home internet speed, your computer will be scanned to ensure it can support Omni + Client systems, and you’ll answer some questions about your experience. The assessment takes 15 minutes to complete. The full application process takes around 30 minutes to complete. You must be in front of a computer to complete your full application.

Overview

As a contractor, you'll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs.

Schedule

• 🤙 Flexible work schedule options available
• ⏰ Majority of work hours are during weekdays and daytime
• 🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue

• 💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour
• 📞 Pay is determined by your phone call status when assisting customers
• 🤑 Additional incentives available based on client and performance metrics

Required Skills for Successful Contractors

• 💬 Exceptional written and verbal communication skills in English and Spanish (B1 level or higher)
• ✅ Proven track record in customer service and delivering outstanding customer care
• 🧐 Keen attention to detail with strong problem-solving skills
• 🤗 Friendly, empathetic tone, and professional demeanor
• 🙌 Self-motivated, proactive, and resourceful mindset
• 👩💻 Proficient in using technology, including computer applications and software
• 💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not supported)
• ⚙️ Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
• 🎧 Wired USB headset with microphone for clear communication
• 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity
• 💻 Mobile home internet and Satellite internet not accepted by clients
• 👾 Valid and up-to-date antivirus software installed
• 🤳 Smart phone, Android tablet or iPad needed for authentication

Contractual Relationship

The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor or freelancer for the duration of your partnership with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. Upon receiving your contract, you will be required to agree that you have no claim against Omni Interactions, either under this agreement or otherwise, for vacation pay, statutory holiday pay, sick leave, retirement benefits, contributions to the Mexican Social Security Institute (IMSS), worker’s compensation, health or disability benefits, overtime pay, or any other employee benefits as required under Mexican labor laws or regulations.