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Enterprise Support Engineer - Hardware & Software
Job summary
A technology services company is seeking an experienced Global Support Services Engineer to resolve incidents and implement solutions for enterprise-level machines. This role involves hardware diagnostics, software troubleshooting, and excellent client communication. Ideal candidates will have a degree in IT or related fields and substantial experience in IT support, alongside two relevant industry certifications. Join us to make an impact in a dynamic work environment.
Qualifications
- 5-10 years of experience in IT system hardware support.
- Two industry certifications in different technologies required.
- Experience in both hardware and software support.
Responsibilities
- Resolve incidents for Enterprise Range level machines.
- Provide remote support and coordinate with clients.
- Document problem resolutions in the knowledge base.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.