Enterprise Support Engineer - Hardware & Software

Remotely; Italia; Remoto; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A technology services company is seeking an experienced Global Support Services Engineer to resolve incidents and implement solutions for enterprise-level machines. This role involves hardware diagnostics, software troubleshooting, and excellent client communication. Ideal candidates will have a degree in IT or related fields and substantial experience in IT support, alongside two relevant industry certifications. Join us to make an impact in a dynamic work environment.

Competenze

• 5-10 years of experience in IT system hardware support.
• Two industry certifications in different technologies required.
• Experience in both hardware and software support.

Mansioni

• Resolve incidents for Enterprise Range level machines.
• Provide remote support and coordinate with clients.
• Document problem resolutions in the knowledge base.

Conoscenze

Advanced Technical Expert

Hardware troubleshooting

Software troubleshooting

Networking expertise (CCNP or above)

Formazione

College Degree in IT, CS, CE, or related field

Strumenti

UNIX-based systems

Descrizione del lavoro

A technology services company is seeking an experienced Global Support Services Engineer to resolve incidents and implement solutions for enterprise-level machines. This role involves hardware diagnostics, software troubleshooting, and excellent client communication. Ideal candidates will have a degree in IT or related fields and substantial experience in IT support, alongside two relevant industry certifications. Join us to make an impact in a dynamic work environment.