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Fintech Customer Success Lead - Remote (EMEA)
Descrizione del lavoro
A fintech company is seeking a Customer Success Manager to serve as the primary contact for B2B clients, ensuring success and satisfaction with the platform. Responsibilities include managing the full customer lifecycle, driving adoption of platform features, and collaborating with teams to optimize customer experiences. The role offers a competitive salary, health benefits, and supports remote work across EMEA, making it perfect for individuals passionate about enabling access to financial services.
Servizi
Competenze
- 4–6 years of experience in a customer success or client-facing role managing relationships.
- Experience in SaaS, APIs, or fintech platforms.
- Strong communication skills and ability to work remotely across EMEA hours.
Mansioni
- Serve as the main point of contact for B2B/enterprise customers.
- Ensure customer satisfaction, retention, and measurable success outcomes.
- Drive adoption of platform features and disseminate best practices.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.