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Customer Support Specialist
Job summary
A leading company in the industry is seeking a Customer Support Specialist in Milan. You will support the sales targets by providing excellent customer service to clients in the Italian market. Responsibilities include processing sales orders, managing sample requests, and ensuring high levels of customer satisfaction. The ideal candidate has at least 4 years of experience in Customer Service or Commercial Back Office, ideally in B2B, with strong problem-solving skills and proficiency in SAP and Excel. Fluency in Italian and English is essential.
Qualifications
- 4+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.
- Resilient and goal oriented with strong analytical and problem-solving skills.
- Reliable, flexible, and great with people.
Responsibilities
- Perform sales orders in ERP system from entry to dispatch.
- Manage sample requests and organize shipments to customers.
- Support Sales Agents in managing customer requests.
- Guarantee high-level customer experience.
- Follow up with clients with missed payments.
Skills
Tools
Ready to deliver an outstanding customer experience?
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.
- Every Day.
In your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients in the Italian market.
- You will perform sales orders in our ERP system (SAP), from entry to dispatch.
- You will enter requests for offer for Special customized products in our ERP
- You will manage sample requests in our ERP.
- You will organize shipments to customers, track orders to delivery, address post‑sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- You will be the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests.
- You will guarantee a high‑level customer experience, understanding and supporting customer needs and requirements.
- You will perform reactive Cross‑selling activity to the client when requested product is not available.
- You will Follow up with clients with missed payments, while processing orders.
- You will be in charge of updating client‑specific price lists.
- You have 4+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.
- You are resilient and goal oriented, you have strong analytical and problem‑solving skills.
- You are reliable, flexible and great with people.
- You have a strong customer orientation.
- You have good knowledge of Excel.
- You have good knowledge of SAP.
- You are fluent in Italian and English.
Interviews with the HRBP Sales & Marketing and with Customer Support Team Coordinator.
Based in: Italy, Milan.
Ready to start your new exciting journey with us? Come Discover Extraordinary
Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.