Jobs in Livorno, Italy
Senior Go Engineer for Distributed Cloud Automation
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Mid-Level Backend Engineer - AI/API Platform (Remote Brazil)
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Mid-Level Backend Software Engineer | Engagement & Platform
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Remote Spanish/Portuguese Customer Success Manager
LearnWorlds
Spanish / Portuguese speaking Customer Success Manager (Remote, Europe)
LearnWorlds
JUNIOR CYBERSECURITY GOVERNANCE, REGULATION & COMPLIANCE - CAT. PROTETTE L68 / 99
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Junior Cybersecurity Governance & Compliance Analyst
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Backend Tech Lead - Remote Data & API Platform Engineer
Wellhub
WMS Enterprise Tech Architect - Lead Integrations & Cloud
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Remote .NET Developer - MVC, SQL & Mentoring
Gi Group SpA Filiale di Roma Nazionale
Remote Incident Manager – ITIL & ITSM Specialist
Job summary
A leading IT consulting firm based in Italy is seeking an Incident Manager. This remote position requires 2–3 years of experience in IT Service Management. Responsibilities include managing major incidents, ensuring service continuity, and collaborating with teams for process improvements. Ideal candidates will possess strong communication skills, a solid understanding of ITIL processes, and experience with ITSM tools like ServiceNow. Join a team that values innovation and excellence.
Qualifications
- 2–3 years of experience in Incident Management or IT Service Operations.
- Good understanding of ITIL framework and service management principles.
- Fluent in Italian and good command of English.
Responsibilities
- Manage and coordinate the resolution of incidents from detection to closure.
- Act as the primary point of contact for incident escalation and communication.
- Ensure timely restoration of services in line with SLAs.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.